Senior Apple Desktop Support for Executives

General Dynamics Information Technology; Washington; On-site; USD 45,000 - 62,000; Full time

Job summary

General Dynamics Information Technology is seeking a Sr. Desktop Support Specialist focused on Apple Support. You will provide end-user support for Apple iOS devices and macOS systems, delivering executive-level assistance and rapid problem solving for senior leaders.

Responsibilities include troubleshooting hardware/software issues, managing Apple/iOS devices, and administering MDM tools (Jamf, AirWatch, Intune). Strong communication with non-technical audiences is essential.

Qualifications

• 5+ years of related IT support experience.
• Strong expertise in Apple iOS and macOS environments (executive support experience strongly preferred).
• Knowledge of mobile device management (MDM) tools (Jamf, AirWatch, Intune).
• US Citizenship Required On Site.
• Certifications such as Apple Certified iOS Technician (ACiT) or Apple Certified Support Professional (ACSP) are a plus.

Responsibilities

• Provide technical support to end-users on Apple iOS devices (iPhones, iPads) as well as macOS systems.
• Deliver executive support services, including rapid troubleshooting, meeting setup, and high-priority technical assistance for senior leadership.
• Troubleshoot and resolve hardware, software, and networking issues on Apple devices.
• Assist with setup, configuration, and management of Apple and iOS devices.
• Support and administer mobile device management (MDM) solutions such as Jamf, AirWatch, and Intune.
• Perform regular maintenance, security updates, and system optimizations on Apple devices.
• Educate end-users and executives on best practices for using iOS, macOS, and collaboration tools (Teams, Zoom, Office 365).
• Maintain accurate inventory of Apple hardware, peripherals, and software licenses.
• Collaborate with IT team members to implement IT projects and support new initiatives.
• Document troubleshooting processes, system configurations, and resolutions.

Skills

Apple Devices

Apple Hardware

Apple iOS

Computer Support

Device Management

Tools

Jamf

AirWatch

Intune

Job description

General Dynamics Information Technology is seeking a Sr. Desktop Support Specialist focused on Apple Support. You will provide end-user support for Apple iOS devices and macOS systems, delivering executive-level assistance and rapid problem solving for senior leaders.

Responsibilities include troubleshooting hardware/software issues, managing Apple/iOS devices, and administering MDM tools (Jamf, AirWatch, Intune). Strong communication with non-technical audiences is essential.