Enterprise Apple Desk-Side Support Engineer

Leidos; United States; On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking an Apple Support Engineer to provide advanced desk-side support for SEC personnel using Apple hardware, macOS, and iOS devices under the SEC ISS contract. The role resolves Tier 2/3 incidents, maintains records in the ITSM system, and interfaces daily with senior government personnel to deliver high-quality end-user support aligned with SEC expectations.

The position focuses on operational excellence, SLA-driven response, and continuous improvement of end-user support delivery,

Qualifications

• US Citizenship required: Must meet contract requirements.
• Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required).
• Education: Bachelor's degree in a relevant field.

Responsibilities

• Apple Endpoint Support: desk-side support for Apple hardware and macOS/iOS.
• Troubleshoot and resolve advanced Apple and iOS issues in an enterprise environment.
• Manage Apple device provisioning, configuration, patching, lifecycle activities.
• Deliver hands-on assistance for connectivity, peripherals, and user productivity issues.

Skills

Apple hardware support

macOS troubleshooting

iOS troubleshooting

IT service management

Desk-side support communication

Education

Bachelor's degree

Tools

Jamf

Job description

Leidos is seeking an Apple Support Engineer to provide advanced desk-side support for SEC personnel using Apple hardware, macOS, and iOS devices under the SEC ISS contract. The role resolves Tier 2/3 incidents, maintains records in the ITSM system, and interfaces daily with senior government personnel to deliver high-quality end-user support aligned with SEC expectations.

The position focuses on operational excellence, SLA-driven response, and continuous improvement of end-user support delivery,