Sr IT Support Mac Specialist

Webstaurantstore; Lancaster (Lancaster County); On-site; USD 110,000 - 140,000; Full time

Job summary

Clark Associates is seeking a Sr. IT Support Mac Specialist to lead Apple device management, fleet imaging, and security strategy across the enterprise. The role acts as the escalation point for Apple‑related issues and mentors the IT support team while hands‑on with end users on complex problems.

The position oversees Kandji/Apple Business Manager based MDM, fleet automation, and imaging standards, and engages with leadership on security improvements and policy enforcement.

Qualifications

• Experience managing MDM platforms for Apple devices.
• Proficient in imaging and zero-touch provisioning.
• Strong knowledge of OS and hardware troubleshooting.
• Experience with security configurations (FileVault, endpoint protection).
• Leadership and mentoring of IT support staff.

Responsibilities

• Manage the enterprise MDM platform covering Mac, iPhone, and iPad devices.
• Own the full lifecycle of the Apple device fleet, from procurement to secure retirement.
• Serve as senior escalation point for complex Apple issues.
• Develop and maintain security baselines and compliance configurations.
• Lead and mentor IT support staff on Apple device troubleshooting.
• Respond to and resolve complex IT support tickets for Mac devices.
• Support non-Apple devices and cross‑platform integrations.
• Evaluate and pilot new Apple device management tools and security enhancements.

Skills

Apple device management

MDM administration

Imaging & provisioning

Security baselines

Mentoring team

End user support

Tools

Kandji

Apple Business Manager

Active Directory

Job description

Job Summary

The Sr. IT Support Mac Specialist is a senior, hands‑on role responsible for the strategy, security, and day‑to‑day management of Apple devices across the Clark Associates enterprise, including our MDM platform and Mac/iOS fleet. This person serves as the escalation point and technical lead for Apple-related support, drives fleet automation and imaging standards, and mentors other members of the support team while continuing to work directly with end users on complex issues.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage and administer the enterprise MDM platform (Kandji/IRU or equivalent) covering all company‑owned Mac, iPhone, and iPad devices, including policy configuration, profile deployment, and patch management
• Own the full lifecycle of the Apple device fleet: procurement coordination through Apple Business Manager, imaging and zero‑touch provisioning, asset tracking, and secure retirement/wipe of devices
• Serve as the senior escalation point for complex Apple‑related issues, partnering with the IT Support team and systems administrators to diagnose and resolve advanced hardware, OS, and integration problems
• Develop, document, and maintain standard operating procedures, security baselines, and compliance configurations (e.g., FileVault, endpoint protection, conditional access) for all Apple devices
• Lead and mentor other IT support staff on Apple device troubleshooting and best practices, and take ownership of Apple‑focused projects that improve the reliability and security of the fleet
• Respond to and resolve complex IT Support tickets involving MacBooks, iMacs, iPads, and iPhones
• Support non-Apple devices and cross‑platform integrations, including Active Directory, Windows, Office 365, DNS/DHCP, LAN/WAN, and network printers, as needed
• Evaluate and pilot new Apple device management tools, automation scripts, and security enhancements, and present recommendations to IT leadership