Senior Analytics & Insights Lead, Service Operations

CVS Health Corporation; Hartford (CT); On-site; USD 83,000 - 183,000; Full time

Job summary

CVS Health Corporation seeks a Senior Manager of Reporting & Insights to lead critical analytics, reporting, and decision-support for Service Operations. You will partner with Operations, Technology, and Analytics teams to modernize processes, expand self-service capabilities, and advance analytics maturity across platforms such as Power BI and cloud data tools.

The role emphasizes delivering accurate insights, driving automation, and transforming reporting into proactive, executive-ready

Qualifications

• 7+ years of analytics, reporting, business intelligence, or related experience.
• Experience supporting senior leadership with reporting, analytics, and decision-support.
• Demonstrated success delivering reporting and analytics solutions that drive measurable outcomes.
• Strong proficiency with Power BI, SQL, data modeling, dashboard development, and automation.
• Experience with cloud-based data platforms and analytics ecosystems.
• Knowledge of data governance and measurement practices.
• Ability to influence stakeholders without direct authority.

Responsibilities

• Own the delivery, quality, and stability of reporting assets supporting Service Operations.
• Translate business requirements into scalable reporting and analytics solutions.
• Partner with senior leaders to identify risks, opportunities, and performance drivers.
• Communicate analytical findings in concise, executive-ready formats.
• Support operating reviews and performance management with timely insights.
• Lead continuous improvement to increase efficiency and data quality.
• Serve as a technical leader across reporting platforms including Power BI and cloud data tools.
• Drive transformation toward self-service analytics and proactive decision support.
• Develop roadmaps to shift from reactive reporting to insight-driven decisions.
• Identify AI-enabled analytics opportunities to improve outcomes.
• Promote governance and standardization across reporting solutions.
• Coordinate work across business, technology, data, and analytics partners.

Skills

Power BI

SQL

Data Modeling

Dashboard Development

Reporting Automation

Cloud Data Platforms

AI / Advanced Analytics

Executive Communication

Influence without Authority

Data Governance

Education

Bachelor's degree in Analytics, Business, IS, CS, Healthcare Administration

Master's degree preferred

Tools

Power BI

SQL

Excel

Python

GCP

BigQuery

Alteryx

Dataiku

Job description

CVS Health Corporation seeks a Senior Manager of Reporting & Insights to lead critical analytics, reporting, and decision-support for Service Operations. You will partner with Operations, Technology, and Analytics teams to modernize processes, expand self-service capabilities, and advance analytics maturity across platforms such as Power BI and cloud data tools.

The role emphasizes delivering accurate insights, driving automation, and transforming reporting into proactive, executive-ready