Senior Analyst, Supplier Performance & Risk

Empower Retirement, LLC; Kansas; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Paid time off

Volunteer time off

Flexible work environment

Job summary

Empower Retirement, LLC is seeking a Senior Analyst to oversee supplier performance and risk across our external workforce. You will monitor SLAs, KPIs, and governance standards while partnering with Procurement, Legal, Compliance, Risk, Security, and stakeholders to drive improvements.

The role emphasizes data-driven insights, scorecard maintenance, and timely issue resolution. A 4–7 year background in supplier management and risk is preferred, with a focus on financial services compliance.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 4–7 years of experience in supplier management, vendor management, procurement, third-party risk, external workforce operations, or related field.
• Experience working with external labor, contingent workforce, staffing, or other third-party service providers.
• Experience analyzing supplier performance using SLAs, KPIs, scorecards, or similar performance measures.
• Experience working across multiple stakeholder groups to achieve business objectives.
• Strong knowledge of supplier performance management and external workforce practices.
• Working knowledge of third-party risk, supplier governance, and compliance principles.

Responsibilities

• Monitor and analyze supplier performance against established SLAs, KPIs, contractual commitments, and service expectations.
• Maintain supplier scorecards, dashboards, and reporting used to evaluate supplier performance and identify trends.
• Participate in and facilitate supplier business reviews, presenting performance findings, risks, and opportunities for improvement.
• Identify supplier performance issues, investigate contributing factors, and recommend corrective actions.
• Track supplier corrective action plans and partner with suppliers and internal stakeholders to support timely resolution.
• Apply supplier management best practices to recommend improvements to existing processes and service delivery.
• Analyze risks associated with external workforce and third-party engagements, including tenure, co-employment, access, supplier performance, and regulatory considerations.
• Evaluate risk indicators and trends and recommend appropriate mitigation actions within established governance frameworks.
• Partner with appropriate stakeholders to resolve complex supplier and external workforce issues.
• Monitor contractor and supplier activity for adherence to established policies and elevate significant or recurring issues as appropriate.
• Support implementation and ongoing improvement of supplier and external workforce risk controls.
• Monitor supplier adherence to contractual terms, regulatory requirements, and company policies.
• Partner with Legal, Compliance, Risk, Security, Procurement, and other stakeholders to address supplier compliance and governance matters.
• Support established governance processes for external workforce engagements and third-party access.
• Assist with reviews of system access and related controls for contractors, vendors, affiliated entities, regulators, and customer testers.
• Identify process or control gaps and recommend improvements based on established policies, standards, and best practices.
• Develop productive working relationships with external workforce suppliers and internal business partners.
• Serve as a key point of contact for supplier performance and compliance matters within assigned areas of responsibility.
• Communicate performance expectations and work with suppliers to resolve complex performance or service issues.
• Coordinate with Sourcing, Procurement, External Workforce Operations, and business stakeholders on supplier-related activities.
• Explain supplier performance or risk concerns and influence stakeholders toward appropriate resolution.
• Prepare and analyze reporting on supplier performance, risk indicators, compliance metrics, and service trends.
• Identify trends and provide recommendations to improve supplier quality, mitigate risk, and enhance service delivery.
• Develop materials for supplier reviews and internal governance discussions.
• Translate performance and risk data into actionable insights for business stakeholders.
• Support management reporting and respond to ad hoc supplier performance and risk analysis requests.
• Support accurate and timely identification of supplier performance and risk trends, resolution of supplier performance and compliance issues, improvement against established SLAs and KPIs, effective execution of governance and risk controls, useful performance and risk reporting, stakeholder collaboration, and practical process and service improvements.

Skills

Analytical thinking

Cross-functional collaboration

Stakeholder management

Problem solving

Communication skills

Education

Bachelor’s degree in Business, Risk Management, Supply Chain, Finance, or related field

Tools

Scorecards

Dashboards

Reporting tools

Job description

Empower Retirement, LLC is seeking a Senior Analyst to oversee supplier performance and risk across our external workforce. You will monitor SLAs, KPIs, and governance standards while partnering with Procurement, Legal, Compliance, Risk, Security, and stakeholders to drive improvements.

The role emphasizes data-driven insights, scorecard maintenance, and timely issue resolution. A 4–7 year background in supplier management and risk is preferred, with a focus on financial services compliance.