Sr Analyst Supplier Performance & Risk

Empower; United States; Remote; USD 79,000 - 112,000; Full time

Benefits offered by this job

401(k) plan

Tuition reimbursement

Paid time off

Volunteer time off

Inclusive environment

Job summary

Empower in the United States is seeking a Senior Analyst Supplier Performance & Risk to support performance, compliance, and risk management of external suppliers. You will work with Procurement, Legal, Compliance, Risk, Security, and business stakeholders to ensure effective governance and consistent service delivery.

The role focuses on monitoring SLAs and KPIs, maintaining scorecards, and driving improvements.

Qualifications

• Bachelor's degree required or equivalent experience.
• 4-7 years in supplier management, vendor management, procurement, or risk.
• Experience with external labor or third-party service providers.
• Experience using SLAs, KPIs, scorecards to measure performance.
• Ability to work with multiple stakeholder groups.

Responsibilities

• Monitor supplier performance against SLAs, KPIs, and contractual commitments.
• Maintain supplier scorecards, dashboards, and reporting.
• Lead supplier business reviews and present findings to stakeholders.
• Identify performance issues and recommend corrective actions.
• Track corrective action plans and ensure timely resolution.
• Analyze risks related to external workforce and third-party engagements.
• Support governance processes and compliance across supplier activities.

Skills

Analytical reasoning

Problem solving

Communication skills

Stakeholder collaboration

Independent work

Education

Bachelor's degree in Business, Risk Management, Supply Chain, Human Resources, Finance, or a related field

Tools

Supplier scorecards

Dashboards

Reporting

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

The Senior Analyst Supplier Performance & Risk will support the performance, compliance, and risk management of suppliers supporting the company's External Workforce. This role will monitor supplier performance against established service level agreements (SLAs), key performance indicators (KPIs), contractual requirements, and governance standards; analyze performance and risk trends; resolve complex supplier issues; and recommend improvements to supplier performance, risk controls, and service delivery. The Senior Analyst will partner with Procurement, Legal, Compliance, Risk, Security, suppliers, and business stakeholders to support effective supplier governance and consistent service delivery.

What you will do:

• Monitor and analyze supplier performance against established SLAs, KPIs, contractual commitments, and service expectations.
• Maintain supplier scorecards, dashboards, and reporting used to evaluate supplier performance and identify trends.
• Participate in and facilitate supplier business reviews, presenting performance findings, risks, and opportunities for improvement.
• Identify supplier performance issues, investigate contributing factors, and recommend corrective actions.
• Track supplier corrective action plans and partner with suppliers and internal stakeholders to support timely resolution.
• Apply supplier management best practices to recommend improvements to existing processes and service delivery.
• Analyze risks associated with external workforce and third-party engagements, including tenure, co-employment, access, supplier performance, and regulatory considerations.
• Evaluate risk indicators and trends and recommend appropriate mitigation actions within established governance frameworks.
• Partner with appropriate stakeholders to resolve complex supplier and external workforce issues.
• Monitor contractor and supplier activity for adherence to established policies and elevate significant or recurring issues as appropriate.
• Support implementation and ongoing improvement of supplier and external workforce risk controls.
• Monitor supplier adherence to contractual terms, regulatory requirements, and company policies.
• Partner with Legal, Compliance, Risk, Security, Procurement, and other stakeholders to address supplier compliance and governance matters.
• Support established governance processes for external workforce engagements and third-party access.
• Assist with reviews of system access and related controls for contractors, vendors, affiliated entities, regulators, and customer testers.
• Identify process or control gaps and recommend improvements based on established policies, standards, and best practices.
• Develop productive working relationships with external workforce suppliers and internal business partners.
• Serve as a key point of contact for supplier performance and compliance matters within assigned areas of responsibility.
• Communicate performance expectations and work with suppliers to resolve complex performance or service issues.
• Coordinate with Sourcing, Procurement, External Workforce Operations, and business stakeholders on supplier-related activities.
• Explain supplier performance or risk concerns and influence stakeholders toward appropriate resolution.
• Prepare and analyze reporting on supplier performance, risk indicators, compliance metrics, and service trends.
• Identify trends and provide recommendations to improve supplier quality, mitigate risk, and enhance service delivery.
• Develop materials for supplier reviews and internal governance discussions.
• Translate performance and risk data into actionable insights for business stakeholders.
• Support management reporting and respond to ad hoc supplier performance and risk analysis requests.
• Support accurate and timely identification of supplier performance and risk trends, resolution of supplier performance and compliance issues, improvement against established SLAs and KPIs, effective execution of governance and risk controls, useful performance and risk reporting, stakeholder collaboration, and practical process and service improvements.

What you will bring:

• Bachelor's degree in Business, Risk Management, Supply Chain, Human Resources, Finance, or a related field, or equivalent experience.
• 4-7 years of experience in supplier management, vendor management, procurement, third-party risk, external workforce operations, or a related field.
• Experience working with external labor, contingent workforce, staffing, or other third-party service providers.
• Experience analyzing supplier performance using SLAs, KPIs, scorecards, or similar performance measures.
• Experience identifying and resolving supplier performance, operational, compliance, or risk issues.
• Experience working across multiple stakeholder groups to achieve business objectives.
• Strong knowledge of supplier performance management and external workforce practices.
• Working knowledge of third-party risk, supplier governance, and compliance principles.
• Strong analytical and problem-solving skills with the ability to evaluate multiple factors and recommend solutions.
• Ability to identify trends and translate data into practical recommendations.
• Strong written and verbal communication skills.
• Ability to explain challenging issues and influence internal and external stakeholders toward agreement.
• Ability to work independently while operating within established policies, procedures, and governance frameworks.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and complex issues.

What will set you apart:

• Experience in financial services or another highly regulated industry.
• Experience with contingent workforce or vendor management systems.
• Familiarity with third-party risk management frameworks and tools.
• Experience developing supplier scorecards, dashboards, or performance reporting.

This job operates in a professional office environment.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required to perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$79,400.00 - $112,175.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer • Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***