Senior Analyst, Partner Ops & AI-Driven Capabilities

CrowdStrike Inc.; Florida; Presencial; USD 110.000 - 160.000; Tempo integral

Benefícios oferecidos por esta vaga

Market leader compensation

Wellness programs

Paid time off

Resumo da vaga

CrowdStrike is seeking a Senior Analyst, Partner Business Capabilities in the U.S. to drive strategic planning and execution for our Alliances go‑to‑market initiatives.

You will optimize partner experiences, automate workflows, and collaborate across IT and business teams to deliver scalable capabilities. The role requires 5+ years in Channel/Partner Operations, strong Salesforce expertise, and a proactive, adaptable mindset in a fast‑growing SaaS environment.

Qualificações

• Bachelor's degree preferred or equivalent work experience.
• 5+ years of Channel/Partner Program/Operations experience.
• Experience with key Partner capabilities: Leads, Contracts, Deal Registration, Cloud Marketplace, On‑boarding, Incentives, Quoting (CPQ/RLM), Order Processing, Invoicing, B2B, Training/Certifications, Managed Services, and provisioning.
• Extensive Salesforce expertise.
• Experience in fast‑growing SaaS environments.
• Strong analytical skills with ability to identify anomalies.
• Self-starter, detail‑oriented, operationally‑minded, comfortable with flexible hours.
• Understanding of the benefits and caveats in developing software with the assistance of agentic AI systems.
• Expertise in identifying and resolving issues related to data and output with AI systems.
• Excellent project management and communication skills.
• Proficiency in business applications: Google Workspace, Excel, PowerPoint, Clari, Tackle, Crossbeam, Miro, Slack,and BI tools (Tableau preferred), experienced with AI tools,e.g., Slackbot AI, Claude Code, Claude Cowork, other agentic systems leveraging Model Context Protocol (MCP), to optimize partner operations and internal workflows.
• Ability to thrive in fast‑paced environments, demonstrate agility, and navigate ambiguity.

Responsabilidades

• Strategic Planning & Roadmap Management: Develop and maintain strategic roadmap for Partner capabilities enhancements and initiatives; Drive Partner Capabilities system roadmap evolution to support strategic objectives; Align with Go-to-Market teams on business priorities and policy implementation; Gather business requirements for new enhancements and initiatives.
• System & Process Management: Serve as primary subject matter expert and escalation point for designated Partner capabilities; Manage system improvement lifecycle from discovery to implementation with stakeholder alignment; Implement data governance processes to ensure system performance and data integrity; Establish KPIs to identify optimization opportunities; Troubleshoot and resolve system defects and technical issues; Monitor system workflows to ensure stability and optimal performance.
• Documentation & Collaboration: Lead the Scalable Operations stream within the Alliances AI Center of Excellence (CoE), overseeing intake, evaluation, validation, development, and lifecycle management of AI-powered tools, agents, applications, workflows, and other capabilities; Create and maintain comprehensive system documentation, operation policy and logical workflows; Coordinate cross-functional documentation of processes and Partner integration workflows; Collaborate with IT on requirements, documentation, user stories, testing, and training; Lead change management, including training materials, transition documentation and adoption.

Conhecimentos

Partner capabilities

Salesforce

SaaS experience

Analytical skills

Self-starter

AI systems awareness

AI data quality

Project management

Communication

Google Workspace

Excel

PowerPoint

Clari

Tackle

Crossbeam

Miro

Slack

Tableau

Slackbot AI

Claude Code

Claude Cowork

Model Context Protocol

Adaptability

Formação

Bachelor's degree

Ferramentas

Salesforce

Descrição da vaga

CrowdStrike is seeking a Senior Analyst, Partner Business Capabilities in the U.S. to drive strategic planning and execution for our Alliances go‑to‑market initiatives.

You will optimize partner experiences, automate workflows, and collaborate across IT and business teams to deliver scalable capabilities. The role requires 5+ years in Channel/Partner Operations, strong Salesforce expertise, and a proactive, adaptable mindset in a fast‑growing SaaS environment.