Senior Analyst, Partner Capabilities & AI-Driven Ops

CrowdStrike Inc.; Oregon; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Equity awards

Wellness programs

Paid vacations

Parental leave

Professional development

Employee networks

Vibrant office culture

Great Place to Work

Job summary

CrowdStrike is seeking a Senior Analyst for Partner Business Capabilities to drive strategic planning and manage systems infrastructure for Partner initiatives. You will lead the Scalable Operations stream within the Alliances AI Center of Excellence, collaborating with IT and cross-functional teams to deliver scalable automation and enhanced partner experiences.

The role requires 5+ years in channel/partner program operations, extensive Salesforce expertise, and strong analytical and project

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of Channel/Partner Program/Operations experience.
• Experience with key Partner capabilities: Leads, Contracts, Deal Registration, Cloud Marketplace, On-boarding, Incentives, Quoting (CPQ/RLM), Order Processing, Invoicing, B2B, Training/Certifications, Managed Services, and provisioning.
• Extensive Salesforce expertise.
• Experience in fast-growing SaaS environments.
• Strong analytical skills with ability to identify anomalies.
• Self-starter, detail-oriented, operationally-minded, comfortable with flexible hours.
• Understanding of the benefits and caveats in developing software with the assistance of agentic AI systems.
• Expertise in identifying and resolving issues related to data and output with AI systems.
• Excellent project management and communication skills.
• Proficiency in business applications: Google Workspace, Excel, PowerPoint, Clari, Tackle, Crossbeam, Miro, Slack,and BI tools (Tableau preferred), experienced with AI tools,e.g., Slackbot AI, Claude Code, Claude Cowork, other agentic systems leveraging Model Context Protocol (MCP), to optimize partner operations and internal workflows.
• Ability to thrive in fast-paced environments, demonstrate agility, and navigate ambiguity.

Responsibilities

• Lead Strategic Planning & Roadmap Management for Partner capabilities enhancements.
• Drive Partner Capabilities system roadmap evolution to support strategic objectives.
• Align with Go-to-Market teams on business priorities and policy implementation.
• Gather business requirements for new enhancements and initiatives.
• Serve as primary SME and escalation point for designated Partner capabilities.
• Manage system improvement lifecycle from discovery to implementation with stakeholder alignment.
• Implement data governance processes to ensure system performance and data integrity.
• Establish KPIs (adoption rates, SLAs, support metrics) to identify optimization opportunities.
• Troubleshoot and resolve system defects and technical issues.
• Monitor system workflows to ensure stability and optimal performance.
• Lead the Scalable Operations stream within the Alliances AI Center of Excellence (CoE).
• Create and maintain comprehensive system documentation, operation policy and logical workflows.
• Coordinate cross-functional documentation of processes and Partner integration workflows.
• Collaborate with IT on requirements, documentation, user stories, testing, and training.
• Lead change management, including training materials, transition documentation and adoption.

Skills

Salesforce

Partner programs

Analytical skills

Project management

Cross-functional teamwork

AI systems

Data governance

Communication

Excel

BI tools

Clari

Slack

Miro

Google Workspace

Tableau

PowerPoint

Education

Bachelor's degree or equivalent

Tools

Tableau

Clari

Tackle

Crossbeam

Miro

Slack

Google Workspace

PowerPoint

Job description

CrowdStrike is seeking a Senior Analyst for Partner Business Capabilities to drive strategic planning and manage systems infrastructure for Partner initiatives. You will lead the Scalable Operations stream within the Alliances AI Center of Excellence, collaborating with IT and cross-functional teams to deliver scalable automation and enhanced partner experiences.

The role requires 5+ years in channel/partner program operations, extensive Salesforce expertise, and strong analytical and project