Senior Analyst, Partner Business Capabilities

CrowdStrike Inc.; Sunnyvale (CA); A distancia; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity awards

Remote-friendly culture

Descripción de la vacante

CrowdStrike Inc. is seeking a Senior Analyst, Partner Business Capabilities to drive the strategic planning, execution, and management of systems supporting our Partner/Alliances GTM initiatives.

You will lead the digital transformation of Partner Experience, enabling scalable automation and process optimization for both Partners and internal stakeholders. The role requires extensive Salesforce experience, 5+ years in partner operations, and a SaaS background.

Formación

• Bachelor's degree preferred or equivalent work experience.
• 5+ years of Channel/Partner Program/Operations experience.
• Experience with Partner capabilities: Leads, Contracts, Deal Registration, Cloud Marketplace, On-boarding, Incentives, Quoting (CPQ/RLM), Order Processing, Invoicing, B2B, Training/Certifications, Managed Services, provisioning.
• Extensive Salesforce expertise.
• Experience in fast-growing SaaS environments.
• Strong analytical skills with ability to identify anomalies.
• Self-starter, detail-oriented, operationally-minded, comfortable with flexible hours.
• Understanding of AI-assisted software development benefits and caveats.
• Excellent project management and communication skills.

Responsabilidades

• Develop and manage a strategic roadmap for Partner capabilities enhancements and initiatives.
• Own system improvement lifecycle from discovery to implementation with stakeholder alignment.
• Establish data governance, KPIs, and monitor adoption, SLAs, and performance.
• Lead Scalable Operations in the Alliances AI Center of Excellence with cross-functional teams.
• Create and maintain system documentation, policies, and partner integration workflows.
• Coordinate requirements, testing, and training with IT and business teams.

Conocimientos

Analytical thinking

Project management

Communication skills

Self-starter

Educación

Bachelor's degree preferred or equivalent work experience

Herramientas

Salesforce

Google Workspace

Excel

PowerPoint

Tableau

Clari

Tackle

Crossbeam

Miro

Slack

Descripción del empleo

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Senior Analyst, Partner Business Capabilities is a global position that drives the strategic planning, execution, and management of systems infrastructure supporting our Partner/Alliances go-to-market initiatives. This role spearheads the digital transformation of our Partner Experience, focusing on optimizing key capabilities to deliver exceptional service while streamlining processes for both Partners and internal stakeholders. The ideal candidate will enhance CrowdStrike's partner ecosystem by implementing scalable automation solutions, fostering operational excellence, and serving as a key liaison across cross-functional teams to ensure a seamless partner experience.

What You'll Do:

Strategic Planning & Roadmap Management

• Develop and maintain strategic roadmap for Partner capabilities enhancements and initiatives
• Drive Partner Capabilities system roadmap evolution to support strategic objectives
• Align with Go-to-Market teams on business priorities and policy implementation
• Gather business requirements for new enhancements and initiatives

System & Process Management

• Serve as primary subject matter expert and escalation point for designated Partner capabilities
• Manage system improvement lifecycle from discovery to implementation with stakeholder alignment
• Implement data governance processes to ensure system performance and data integrity
• Establish KPIs (adoption rates, SLAs, support metrics) to identify optimization opportunities
• Troubleshoot and resolve system defects and technical issues
• Monitor system workflows to ensure stability and optimal performance

Documentation & Collaboration

• Lead the Scalable Operations stream within the Alliances AI Center of Excellence (CoE), overseeing the intake, evaluation, validation, development, and lifecycle management of AI-powered tools, agents, applications, workflows, and other capabilities in partnership with IT and cross-functional teams.
• Create and maintain comprehensive system documentation, operation policy and logical workflows
• Coordinate cross-functional documentation of processes and Partner integration workflows
• Collaborate with IT on requirements, documentation, user stories, testing, and training
• Lead change management, including training materials, transition documentation and adoption

What You'll Need:

• Bachelor's degree preferred or equivalent work experience
• 5+ years of Channel/Partner Program/Operations experience
• Experience with key Partner capabilities: Leads, Contracts, Deal Registration, Cloud Marketplace, On-boarding, Incentives, Quoting (CPQ/RLM), Order Processing, Invoicing, B2B, Training/Certifications, Managed Services, and provisioning
• Extensive Salesforce expertise
• Experience in fast-growing SaaS environments
• Strong analytical skills with ability to identify anomalies
• Self-starter, detail-oriented, operationally-minded, comfortable with flexible hours
• Understanding of the benefits and caveats in developing software with the assistance of agentic AI systems
• Expertise in identifying and resolving issues related to data and output with AI systems
• Excellent project management and communication skills
• Proficiency in business applications: Google Workspace, Excel, PowerPoint, Clari, Tackle, Crossbeam, Miro, Slack,and BI tools (Tableau preferred), experienced with AI tools,e.g., Slackbot AI, Claude Code, Claude Cowork, other agentic systems leveraging Model Context Protocol (MCP), to optimize partner operations and internal workflows
• Ability to thrive in fast-paced environments, demonstrate agility, and navigate ambiguity

#LI-MB2 #LI-Remote

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

Comprehensive physical and mental