Senior Analyst - HR Tech & AI Product

CVS Health; Charleston (WV); On-site; USD 65,000 - 173,000; Full time

Job summary

CVS Health is seeking a Sr. Analyst - Technology Product to shape and support HR technology products, including analytics, AI orchestration, and data platforms.

You will translate high‑level capability needs into clear requirements, maintain product docs, and help the team deliver reliable releases across multiple products. You will partner with developers, scrum teams, and stakeholders, research market trends, and contribute to quarterly and annual roadmaps.

Qualifications

• 5+ years of professional experience in the Technology industry
• 3+ years of experience working within a Technology product organization
• 3+ years of experience working with public cloud platforms (e.g., Google Cloud Platform, Microsoft Azure)
• 3+ years of hands‑on experience with Jira and Confluence
• 2+ years demonstrating excellent written and verbal communication skills
• 2+ years of experience creating and delivering presentations to large audiences
• 2+ years of experience collaborating with large, cross‑functional teams
• 2+ years of experience demonstrating strong adaptability, resourcefulness, and sound judgment under pressure and in sensitive situations
• 2+ years of experience managing multiple products and shifting priorities at the same time
• 1+ year of experience working with AI productivity tools such as Claude and Microsoft Copilot

Responsibilities

• Define requirements: Gather, analyze, and document business and technical requirements. Write clear user stories and acceptance criteria, and keep the backlog prioritized in Jira.
• Create and maintain documentation: Build and update product playbooks, help content, release notes, FAQs, and user guides in Confluence.
• Support the release cycle: Coordinate release planning, testing, and readiness. Communicate changes to stakeholders and customers, and help with post-release follow-up.
• Partner with delivery teams: Work daily with developers, scrum masters, and scrum teams. Take part in sprint ceremonies and help resolve questions and blockers.
• Be the voice of the customer: Serve as the main point of contact for platform users. Gather feedback, handle questions and escalations, and translate what you hear into product improvements.
• Research and innovate: Track market trends, competitor offerings, and emerging AI and data capabilities, and bring ideas to the team.
• Contribute to planning: Help build quarterly and annual product roadmaps and plans, including priorities, dependencies, and success measures.
• Present and communicate: Create polished presentations on product capabilities, roadmaps, and results, and present them to leadership and large audiences.
• Collaborate across the enterprise: Build connections with other teams and business areas to align efforts, share knowledge, and find opportunities for reuse.
• Manage multiple priorities: Support several products at once, staying composed and professional in high-pressured or sensitive contexts.

Education

Bachelor's degree

Job description

CVS Health is seeking a Sr. Analyst - Technology Product to shape and support HR technology products, including analytics, AI orchestration, and data platforms.

You will translate high‑level capability needs into clear requirements, maintain product docs, and help the team deliver reliable releases across multiple products. You will partner with developers, scrum teams, and stakeholders, research market trends, and contribute to quarterly and annual roadmaps.