Senior Analyst, Customer Success Ops & Strategy

PTC Inc; Boston (MA); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

ESPP

Equity programs

Medical insurance

Dental insurance

Vision insurance

401(k) match

Commuter subsidy

Paid time off

Tuition reimbursement

Life insurance

Disability coverage

Job summary

PTC Inc in Boston seeks a Senior Analyst for Customer Success Operations to act as a strategic partner to CS leadership, improving operating performance and driving data-led decisions across the customer lifecycle.

You will develop dashboards, forecast demand, model capacity, and lead business reviews to align priorities and mitigate renewal risk. Strong analytics and cross-functional collaboration are key.

Qualifications

• Bachelor's degree in Business, Finance, Analytics, or related.
• 5+ years of experience in Customer Success Operations, Revenue Operations, Sales Operations, Business Analytics, or a related field.
• Strong analytical and business intelligence capabilities, including dashboard development and executive reporting.

Responsibilities

• Partner with CS leadership to monitor business performance, identify risks, and drive improvements.
• Build and maintain scorecards and reporting for health, adoption, retention, renewal readiness, and team performance.
• Analyze data to identify trends, root causes, and actionable recommendations for leadership.
• Support forecasting, capacity modeling, resource planning, and performance management.
• Lead recurring business reviews and align on priorities, risks, and mitigation plans.
• Govern customer health programs, renewal readiness reviews, and at-risk account management processes.
• Collaborate with CS, Sales, Professional Services, Subscription Management, and Operations to improve outcomes and reduce renewal risk.
• Work with BI and Systems teams to improve data quality, automate reporting, and scale processes.
• Lead strategic projects and initiatives for CS leadership.

Skills

CS Operations

Revenue Ops

Sales Ops

Business analytics

Forecasting

Executive reporting

Salesforce

Gainsight

Power BI

Tableau

Excel

Renewal management

Education

Bachelor's degree in Business/Finance/Analytics

Tools

Salesforce

Gainsight

Power BI

Tableau

Excel

Job description

PTC Inc in Boston seeks a Senior Analyst for Customer Success Operations to act as a strategic partner to CS leadership, improving operating performance and driving data-led decisions across the customer lifecycle.

You will develop dashboards, forecast demand, model capacity, and lead business reviews to align priorities and mitigate renewal risk. Strong analytics and cross-functional collaboration are key.