Enterprise Customer Success Leader

PTC; Boston (MA); On-site; USD 122,000 - 155,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Tuition reimbursement

Commuter subsidy

Job summary

PTC’s Onshape team seeks a seasoned Customer Success leader to own executive relationships, drive adoption, and secure renewals across a portfolio of large enterprise customers. You will coordinate cross-functional teams to deliver measurable business value and lead strategic planning with Sales, Technical Services, and Product.

This role emphasizes executive communication, governance of complex deployments, and the ability to influence without formal authority while traveling ~20% of the time.

Qualifications

• 5+ years of measurable success in enterprise Customer Success, strategic account management, consulting, or a similar role.
• Proven track record in improving adoption, retention, growth, or outcomes in B2B SaaS/tech.
• Ability to communicate business value to executives and technical stakeholders.

Responsibilities

• Lead the customer journey from enterprise handoff through deployment, adoption, value realization, renewal, expansion, and advocacy.
• Develop strategic success and account plans with Sales and Technical Services, aligning priorities and outcomes.
• Lead executive success reviews to show progress and ROI and align on next priorities.
• Guide complex implementations and change initiatives with clear milestones and governance.
• Identify opportunities to expand Onshape’s impact within accounts and partner with Sales to advance them.

Skills

Executive presence

Analytical judgment

Cross‑functional influence

Program leadership

Business acumen

Travel readiness

Education

Bachelor's degree or equivalent

Job description

PTC’s Onshape team seeks a seasoned Customer Success leader to own executive relationships, drive adoption, and secure renewals across a portfolio of large enterprise customers. You will coordinate cross-functional teams to deliver measurable business value and lead strategic planning with Sales, Technical Services, and Product.

This role emphasizes executive communication, governance of complex deployments, and the ability to influence without formal authority while traveling ~20% of the time.