Senior Commercial Sales Operations Analyst

PTC Inc; Boston (MA); On-site; USD 85,000 - 102,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision insurance

401(k) plan

Job summary

Professional Transportation Consulting, Inc. is seeking a Senior Commercial Operations Analyst to support the CRO organization in global forecasting, planning, and operating rhythms.

This role emphasizes turning data into actionable insights and partnering with sales, finance, and analytics teams to drive ARR growth. You will own forecasting processes, build executive-ready packages, and enhance BI applications (Power BI, Salesforce) while collaborating across regions to improve reporting,

Qualifications

• 2+ years of experience in Sales, Customer Success, Marketing Operations, FP&A, or Business Planning & Forecasting.
• Strong ability to identify business challenges, build data-driven visuals, and communicate with senior leadership.
• Experience with Enterprise BI & CRM systems (Salesforce, Power BI), advanced Excel and PowerPoint.

Responsibilities

• Support execution of the global forecasting process for the Digital Thread organization, including the weekly forecast delivered to the executive team.
• Build the weekly forecast package for executive leadership, working closely with forecast leads to evaluate risk and upside across all areas impacting ARR (New ACV, Renewals, etc.).
• Collaborate with Reporting and Analytics team to develop visuals and analyses that tie pipeline information to performance, improving forecast predictability and highlighting areas of downside vs opportunity.
• Partner closely with Reporting and Analytics team to manage global business planning and forecasting Power BI applications to maintain updated forecasts and further expand application functionality.
• Support the MOR (Management Operating Rhythm) and reporting for Sales Organization.
• Partner with system and analytics teams to improve deal tracking in our systems (e.g. SFDC) to enable better reporting on current quarter opportunities and historical bookings.
• Engage and work with Regional Operations teams and Solution Operations teams to support forecasting & planning efforts.

Tools

Salesforce

Power BI

Excel

PowerPoint

Job description

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly7,000and our main objective is to create opportunities for our team members to explore, learn, and grow– all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

The Senior Commercial Operations Analyst will be responsible for supporting the CRO organization in global forecasting, planning, and operating rhythms by accelerating the use of new technologies & techniques and improving processes to better the organization. An ideal candidate will have a demonstrated history of being resourceful, a self-starter, and have a passion for innovation and change. The Senior Commercial Operations Analyst will be joining the Commercial Operations Planning, Reporting, and Technology team.

Our overall objective as part of the Commercial Operations organization is to increase productivity across our field organizations, improve customer retention, accelerate deal velocity, and enable our field teams to continue providing value to our customers.

Day-to-Day Responsibilities

• Support execution of the global forecasting process for the Digital Thread organization, including the weekly forecast delivered to the executive team
• Build the weekly forecast package for executive leadership, working closely with forecast leads to evaluate risk and upside across all areas impacting ARR (New ACV, Renewals, etc.)
• Collaborate with Reporting and Analytics team to develop visuals and analyses that tie pipeline information to performance, improving forecast predictability and highlighting areas of downside vs opportunity
• Partner closely with Reporting and Analytics team to manage global business planning and forecasting Power BI applications to maintain updated forecasts and further expand application functionality
• Support the Management Operating Rhythm (MOR) and reporting for Sales Organization
• Partner with system and analytics teams to improve deal tracking in our systems (e.g. SFDC) to enable better reporting on current quarter opportunities and historical bookings
• Engage and work with Regional Operations teams and Solution Operations teams to support forecasting & planning efforts

Skills and Knowledge

• 2+ years of experience in Sales, Customer Success, or Marketing Operations, FP&A, or Business Planning & Forecasting. SaaS experience preferred but not required.
• Problem Solver & Story Teller: You know how to identify a business challenge, cultivate data, and build out visualizations that tell a story of the problem, its root cause, and how to begin solving it. You can communicate clearly and confidently with senior leadership
• Tech Guru: You have worked with Enterprise BI & CRM systems (Salesforce, Power BI or similar), are advanced in Excel and PowerPoint, and are comfortable navigating and extracting necessary information

Basic Qualifications

• Bachelor’s degree in Business, Accounting, Economics, Marketing or Finance

PTC carefully considers a wide range of factors when determining compensation. The anticipated annual salary range for this position is between $85,000 - $102,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status or any other characteristic protected by local, state, or federal laws, rules or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers).

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Life at PTC is about more than working with today’s most cutting‑edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are.

PTC is a global software company powering how products are designed, built, serviced, and operated across industries like Aerospace & Defense, Industrial, Automotive, MedTech, Electronics, and High Tech. We are bold thinkers who collaborate as one team to deliver meaningful customer outcomes. Grounded in our values-Customers Matter, PTC for All, Team PTC, Purposeful Innovation, and Be Bold, we’re shaping a smarter, more sustainable, connected future.