CRM Lead Analyst, University Systems & Data

Eastern Kentucky University; Richmond (KY); On-site; USD 60,000 - 85,000; Full time

Job summary

Eastern Kentucky University seeks a Senior CRM Analyst to lead design, integration, and testing of its CRM systems, ensuring data integrity and secure operations. The role focuses on strategic decision-making and day-to-day system management to support university information needs.

You will coordinate with IT and business units on priorities, oversee Slate CRM operations, and provide training to campus stakeholders to foster efficient processes.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• Two years of experience in a university setting or CRM-related field preferred.
• Knowledge of relational databases and software languages.

Responsibilities

• CRM Oversight: oversee university's CRM system, serving as the primary liaison between technical and business teams during analysis, design, and enhancement of CRM solutions.
• Project Management and Leadership: support project task interpretation and execution, provide status updates, and guide CRM analysts in planning and evaluation.
• Collaboration and Training: work with campus units to streamline processes, build cross-functional systems, and conduct trainings for stakeholders on the CRM system.

Skills

Relational databases

CRM systems

Data analysis

Education

Bachelor's Degree

Master's Degree Preferred

Tools

Slate CRM

Job description

Eastern Kentucky University seeks a Senior CRM Analyst to lead design, integration, and testing of its CRM systems, ensuring data integrity and secure operations. The role focuses on strategic decision-making and day-to-day system management to support university information needs.

You will coordinate with IT and business units on priorities, oversee Slate CRM operations, and provide training to campus stakeholders to foster efficient processes.