Senior Amazon SMB Ecommerce Account Lead

Apple Inc.; Cupertino (CA); On-site; USD 145,000 - 218,000; Full time

Job summary

Apple Inc. in Cupertino, CA is hiring an US Consumer SMB eCommerce Account Manager to own the Amazon Business relationship and drive SMB/B2B growth.

You will manage executive relationships, structure deals, enroll services, and coordinate with cross-functional teams across Apple and Amazon to execute a 12-month marketing calendar. The role requires ~10 years of SMB/B2B sales or equivalent experience, strong analytical and forecasting skills, and the ability to navigate procurement processes in

Qualifications

• Approximately 10 years of SMB/B2B sales or commercial account management experience, preferably in technology hardware or channel partnerships selling into SMB, mid-market, or Higher Education segments.
• Track record of navigating complex negotiations, structuring tiered commercial programs, and delivering consistent revenue growth in a channel or marketplace environment.
• Deep understanding of B2B procurement workflows, IT decision-maker buying cycles, and institutional purchasing requirements—particularly in SMB and Higher Education.
• Strong analytical, forecasting and financial modeling skills with the ability to build business cases, size market opportunities, and translate data into actionable commercial strategy.
• Ability to build deep cross-functional relationships internally (finance, planning, logistics, marketing, CX, services) and externally (partner commercial, marketing, and category teams).
• Bachelor's degree or equivalent experience.

Responsibilities

• Own the Amazon Business commercial relationship for Apple's SMB and B2B segment including Higher Ed — responsible for achieving sales growth aligned with annual plans, driving services enrollment, device management adoption, and AppleCare+ attach.
• Serve as the primary commercial point of contact between Apple and the partner, accountable for executive-level relationship management and quarterly business reviews.
• Build and present data-backed narratives to justify commercial strategies, deal structures, and investment proposals to senior leadership — both internally and at the partner.
• Lead day-to-day business execution including partner forecasting, inventory management, operational optimization, and cross-functional coordination across Apple and Amazon teams.
• In partnership with cross-functional teams, enable a joint 12-month marketing activation calendar aligned to procurement cycles, seasonal tentpoles, and key industry conferences and partner events.
• Partner with WW CX to deliver B2B-specific product detail and storefront experiences that speak to IT decision-makers and institutional buyers.
• Collaborate with services teams to accelerate services enrollment, create a services integration roadmap, and define the lifecycle management value proposition for B2B customers.
• Identify and articulate growth drivers across SMB, mid-market, and Higher Ed segments; build strategic account plans and execute initiatives from scoping through launch.

Skills

SMB/B2B sales

Channel partnerships

Forecasting & modeling

Cross-functional relationships

Education

Bachelor's degree or equivalent

MBA preferred

Job description

Apple Inc. in Cupertino, CA is hiring an US Consumer SMB eCommerce Account Manager to own the Amazon Business relationship and drive SMB/B2B growth.

You will manage executive relationships, structure deals, enroll services, and coordinate with cross-functional teams across Apple and Amazon to execute a 12-month marketing calendar. The role requires ~10 years of SMB/B2B sales or equivalent experience, strong analytical and forecasting skills, and the ability to navigate procurement processes in