US Consumer SMB eCommerce Account Manager

Apple Inc.; Cupertino (CA); On-site; USD 145,000 - 218,000; Full time

Job summary

Apple Inc. in Cupertino, CA is hiring an US Consumer SMB eCommerce Account Manager to own the Amazon Business relationship and drive SMB/B2B growth.

You will manage executive relationships, structure deals, enroll services, and coordinate with cross-functional teams across Apple and Amazon to execute a 12-month marketing calendar. The role requires ~10 years of SMB/B2B sales or equivalent experience, strong analytical and forecasting skills, and the ability to navigate procurement processes in

Qualifications

• Approximately 10 years of SMB/B2B sales or commercial account management experience, preferably in technology hardware or channel partnerships selling into SMB, mid-market, or Higher Education segments.
• Track record of navigating complex negotiations, structuring tiered commercial programs, and delivering consistent revenue growth in a channel or marketplace environment.
• Deep understanding of B2B procurement workflows, IT decision-maker buying cycles, and institutional purchasing requirements—particularly in SMB and Higher Education.
• Strong analytical, forecasting and financial modeling skills with the ability to build business cases, size market opportunities, and translate data into actionable commercial strategy.
• Ability to build deep cross-functional relationships internally (finance, planning, logistics, marketing, CX, services) and externally (partner commercial, marketing, and category teams).
• Bachelor's degree or equivalent experience.

Responsibilities

• Own the Amazon Business commercial relationship for Apple's SMB and B2B segment including Higher Ed — responsible for achieving sales growth aligned with annual plans, driving services enrollment, device management adoption, and AppleCare+ attach.
• Serve as the primary commercial point of contact between Apple and the partner, accountable for executive-level relationship management and quarterly business reviews.
• Build and present data-backed narratives to justify commercial strategies, deal structures, and investment proposals to senior leadership — both internally and at the partner.
• Lead day-to-day business execution including partner forecasting, inventory management, operational optimization, and cross-functional coordination across Apple and Amazon teams.
• In partnership with cross-functional teams, enable a joint 12-month marketing activation calendar aligned to procurement cycles, seasonal tentpoles, and key industry conferences and partner events.
• Partner with WW CX to deliver B2B-specific product detail and storefront experiences that speak to IT decision-makers and institutional buyers.
• Collaborate with services teams to accelerate services enrollment, create a services integration roadmap, and define the lifecycle management value proposition for B2B customers.
• Identify and articulate growth drivers across SMB, mid-market, and Higher Ed segments; build strategic account plans and execute initiatives from scoping through launch.

Skills

SMB/B2B sales

Channel partnerships

Forecasting & modeling

Cross-functional relationships

Education

Bachelor's degree or equivalent

MBA preferred

Job description

US Consumer SMB eCommerce Account Manager

Cupertino, California, United States Sales and Business Development

Imagine what you could do here. The people here at Apple don't just create products — they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team is, in many ways, the face of Apple to our largest customers.Our US Sales organization partners with strategic channel accounts to unlock new SMB/B2B growth, develop joint go-to-market strategies, and execute programs that expand Apple ecosystem adoption across small and mid-market businesses, Higher Education, and enterprise customers. As the US SMB & B2B Account Executive for Amazon Business, you will own the full commercial relationship with Amazon — driving the end to end account strategy in collaboration with various cross-functional teams including assortment, promotional/deal strategy, services strategy, and joint marketing activation — resulting in hardware sales growth, deeper services attach, and an industry-leading procurement experience for business customers purchasing 5 to 500+ devices at scale.Regular travel between Cupertino and Seattle required.

Description

As the Account Executive owning the Amazon Business relationship, you will drive Apple's SMB and B2B commercial strategy end to end — from executive relationship management and deal structuring to services enrollment and joint marketing execution. You'll operate at both the strategic and tactical level, building the long-term roadmap while also managing weekly operational execution.

Responsibilities

• Own the Amazon Business commercial relationship for Apple's SMB and B2B segment including Higher Ed — responsible for achieving sales growth aligned with annual plans, driving services enrollment, device management adoption, and AppleCare+ attach.
• Serve as the primary commercial point of contact between Apple and the partner, accountable for executive-level relationship management and quarterly business reviews.
• Build and present data-backed narratives to justify commercial strategies, deal structures, and investment proposals to senior leadership — both internally and at the partner.
• Lead day-to-day business execution including partner forecasting, inventory management, operational optimization, and cross-functional coordination across Apple and Amazon teams.
• In partnership with cross-functional teams, enable a joint 12-month marketing activation calendar aligned to procurement cycles, seasonal tentpoles, and key industry conferences and partner events.
• Partner with WW CX to deliver B2B-specific product detail and storefront experiences that speak to IT decision-makers and institutional buyers.
• Collaborate with services teams to accelerate services enrollment, create a services integration roadmap, and define the lifecycle management value proposition for B2B customers.
• Identify and articulate growth drivers across SMB, mid-market, and Higher Ed segments; build strategic account plans and execute initiatives from scoping through launch.

Minimum Qualifications

• Approximately 10 years of SMB/B2B sales or commercial account management experience, preferably in technology hardware or channel partnerships selling into SMB, mid-market, or Higher Education segments.
• Track record of navigating complex negotiations, structuring tiered commercial programs, and delivering consistent revenue growth in a channel or marketplace environment.
• Deep understanding of B2B procurement workflows, IT decision-maker buying cycles, and institutional purchasing requirements — particularly in SMB and Higher Education.
• Strong analytical, forecasting and financial modeling skills with the ability to build business cases, size market opportunities, and translate data into actionable commercial strategy.
• Ability to build deep cross-functional relationships internally (finance, planning, logistics, marketing, CX, services) and externally (partner commercial, marketing, and category teams).
• Bachelor's degree or equivalent experience.

Preferred Qualifications

• Demonstrated success building and executing volume pricing architectures, custom offer programs, or managed-spend commercial frameworks for fleet-scale deals.
• Experience driving services attach and enrollment programs (e.g., device management, AppleCare+, lifecycle services) as part of a hardware sales motion.
• Proven ability to develop joint marketing programs and co-op investment strategies with channel partners.
• Experience with B2B marketplace platforms, procurement automation tools, or institutional purchasing systems.
• Master's degree (MBA) preferred.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $145,000 and $218,200, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple’s workplace Learn about reasonable accommodations for job applicants