Senior Amazon Connect Developer (Fully Remote)

Miratech; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Remote work flexibility

Professional development opportunities

Job summary

Miratech is seeking a Senior Amazon Connect Developer to design scalable, secure customer engagement solutions across chat, email, SMS, and WhatsApp. You will drive migration of contact center workloads from legacy platforms to Amazon Connect and AWS.

The ideal candidate has 6+ years in contact centers, 4+ years with Amazon Connect, and experience with GenAI tools like Amazon Bedrock and OpenAI. This role offers remote work flexibility and opportunities for professional growth.

Qualifications

• 6+ years in contact center platforms, with at least 4 years in Amazon Connect
• 2 years implementing digital channels
• Strong proficiency in AWS services and GenAI tools like Bedrock/OpenAI

Responsibilities

• Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect
• Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services
• Develop custom chat widgets with JWT authentication and CRM integration

Skills

Amazon Connect

AWS

GenAI tools

Chatbot development

Tools

Amazon Bedrock

OpenAI

Job description

• Seeking a highly skilled Senior Amazon Connect Developer with deep expertise in AWS and Amazon Connect.
• Focus on building scalable, secure, and intelligent customer engagement solutions across chat, email, SMS, and WhatsApp.

Key Responsibilities:

• Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
• Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
• Develop custom chat widgets with JWT authentication and integrate with CRM platforms.

Qualifications:

• 6+ years in contact center platforms, with at least 4 years in Amazon Connect and 2 years implementing digital channels.
• Strong proficiency in AWS services and experience with GenAI tools like Amazon Bedrock and OpenAI.

What We Offer:

• Culture of Relentless Performance with a 99% project success rate and global impact.
• Competitive pay and benefits, remote work flexibility, and professional development opportunities.

Miratech

Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. With nearly 1,000 full-time professionals across 25 countries, it maintains a culture of Relentless Performance and a 99% project success rate.