Senior AM, Commerce & Loyalty — Growth & Renewals

ID.me; Mountain View (CA); On-site; USD 130,000 - 161,000; Full time

Job summary

ID.me is hiring an Account Manager for the Commerce & Loyalty team in Mountain View, CA. You will own a book of commercial accounts, ensuring 100% net retention and YoY expansion.

You will engage with procurement and marketing stakeholders to drive renewals and expansions, while leading end-to-end sales cycles and executive reviews. The role requires 5+ years in quota-carrying roles within e-commerce, MarTech, or performance marketing, with a track record of closing $100k–$1m ACVs on 6–12 month

Qualifications

• 5+ years of quota-carrying account management, customer success, or hunter sales experience.
• Deep knowledge of e-commerce, MarTech, and performance marketing budgets.
• Proven track record of hitting quota and retention targets.
• Experience closing opportunities with ACVs from $100k to $1m on 6–12 month cycles.
• Ability to navigate complex retail organizations and executive transitions.
• Collaborative with Marketing, Solutions Consulting, and Customer Success teams.
• Startup-mentality with entrepreneurial problem solving.

Responsibilities

• Own Revenue Growth and Renewal outcomes for assigned accounts.
• Hit Renewal Revenue (GRR) targets and drive Expansion (NRR).
• Identify white space and drive growth through product expansions and UX changes.
• Lead end-to-end Upsell cycles from discovery to contract amendment and close.
• Manage renewals starting 180 days out to ensure uninterrupted coverage.
• Identify at-risk accounts via usage and performance signals to mitigate churn.
• Navigate procurement hurdles to secure multi-year renewals and MSAs.
• Engage with executives in procurement, e-commerce, MarTech, and performance marketing to prioritise ID.me.
• Lead Executive Business Reviews translating performance data to ROI.
• Provide Product feedback to influence roadmap for retail needs.

Skills

Quota carrying

Account management

Customer success

Hunter sales

Job description

ID.me is hiring an Account Manager for the Commerce & Loyalty team in Mountain View, CA. You will own a book of commercial accounts, ensuring 100% net retention and YoY expansion.

You will engage with procurement and marketing stakeholders to drive renewals and expansions, while leading end-to-end sales cycles and executive reviews. The role requires 5+ years in quota-carrying roles within e-commerce, MarTech, or performance marketing, with a track record of closing $100k–$1m ACVs on 6–12 month