Commerce & Loyalty Operations Specialist

ID.me; Washington, Baltimore (District of Columbia, MD); On-site; USD 85,000 - 100,000; Full time

Job summary

ID.me is hiring a detail‑oriented Commerce & Loyalty Operations Associate to support offers, loyalty programs, and merchandising across our commerce ecosystem. You’ll connect Sales, Marketing, Product, Engineering, Fraud, Data, and Support to launch accurate promotions and optimize workflows.

You will use AI/workflow tools to improve processes, reduce manual work, and scale operations onsite at our Mountain View, CA or Tysons, VA offices.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Minimum one year of experience in ecommerce operations, affiliate or partner marketing, catalog management, merchandising operations, loyalty programs, or a related operational role.
• Experience managing a shared inbox, ticket queue, or centralized request channel.
• Strong attention to detail and demonstrated ability to identify pricing, eligibility, tracking, or content errors.
• Ability to manage recurring audits, checklists, and operational workflows with consistency and accuracy.
• Clear and professional written communication skills, including experience corresponding with partners or customers.
• Ability to learn and navigate affiliate networks, catalog platforms, and internal administrative tools.
• Experience with, or the ability to quickly learn, systems such as Jira, Salesforce, and Snowflake.

Responsibilities

• Launch, update, and maintain store pages and offers across ID.me’s commerce and loyalty programs.
• Review live offers for accuracy, including pricing, eligibility requirements, commissions, content, and tracking.
• Manage Work Profile launches, gated, and cash back offers throughout their lifecycle.
• Conduct recurring audits of offer status, partner activity, and data.
• Identify and resolve discrepancies before they affect partners or members.
• Coordinate onboarding and communication with internal teams for launches and campaigns.
• Assist with fraud, trust and safety investigations as needed.

Skills

E‑commerce operations

Affiliate/partner marketing

Catalog management

Merchandising operations

Loyalty programs

Attention to detail

Written communication

Cross‑functional coordination

Education

Bachelor’s degree or equivalent

Tools

Jira

Salesforce

Snowflake

Job description

ID.me is hiring a detail‑oriented Commerce & Loyalty Operations Associate to support offers, loyalty programs, and merchandising across our commerce ecosystem. You’ll connect Sales, Marketing, Product, Engineering, Fraud, Data, and Support to launch accurate promotions and optimize workflows.

You will use AI/workflow tools to improve processes, reduce manual work, and scale operations onsite at our Mountain View, CA or Tysons, VA offices.