Customer Service Representative - Administrative & Clerical - Analysts

MassGenics, Inc.; Atlanta (GA); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Medical & Pharmacy

Dental & Vision

401(k)

HSA & FSA

Life Insurance

EAP

Sick time

Job summary

Innova Solutions is immediately hiring a Customer Service Representative for a 12-month contract in Atlanta, GA. The role focuses on answering inquiries, resolving complaints, and supporting a Virtual Support Center with loaner devices, OS/app troubleshooting, and documenting device compliance.

The ideal candidate has 8+ years of experience and airline-domain knowledge, with a commitment to customer retention.

Qualifications

• 8+ years’ experience required.
• Airline domain experience preferred.

Responsibilities

• Answer telephone call inquiries.
• Research and resolve complaints to ensure customer retention and satisfaction.
• Maintain support for Virtual Support Center to issue loaner devices, troubleshoot OS and application issues, track and document device compliance, and provide in-the-moment support from various categories.

Skills

Customer service experience

Airline domain experience

Job description

Customer Service Representative - Administrative & Clerical

Job ID: 1015141 Atlanta , Georgia Job Type: Contract Added - 03/27/26

Job Description

Innova Solutions has a client that is immediately hiring for a Customer Service Representative.

Position type: Full-time – Contract. Duration: 12 Months. Location: Atlanta, GA.

The ideal candidate will have:

• Required 8+ years’ experience.

Preferred Skills & Qualifications:

• Airline domain experience.

Responsibilities:

• Responsible for answering telephone call inquiries.
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
• Maintain support for Virtual Support Center to issue loaner devices (to avoid departure delays), trouble shoot operating system and application issues, track and document device compliance and provide in-the-moment support from a myriad of categories.

Pay Range*: Between$17 - $18 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.

Website : https://www.innovasolutions.com/

This position is only open to applicants who can be engaged on a W-2 basis.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.