Senior Air Freight Customer Care Specialist

American President Lines; Los Angeles (CA); On-site; USD 56,322 - 70,402; Full time

Benefits offered by this job

Health plans

401(k) with company match

Flexible Paid Time Off

Job summary

American President Lines is seeking a Customer Service Representative II for Air Operations Support, located in Los Angeles, California. The role involves managing international air freight shipments and ensuring efficient communication with customers and internal teams.

Ideal candidates will have 3-5 years of air freight or logistics experience, with a strong understanding of import/export regulations. The position offers a starting salary range of $56,322-$70,402, eligible for overtime compensation, along with comprehensive employee benefits.

Qualifications

• 3–5+ years of air freight, logistics, or freight forwarding experience.
• Strong knowledge of air import/export processes and documentation.
• Familiarity with IATA, TSA, and customs procedures.

Responsibilities

• Coordinate and track incoming international air shipments from origin to final delivery.
• Handle escalated customer inquiries and provide timely resolutions.
• Ensure adherence to service level agreements (SLAs) and performance metrics.

Skills

Air freight experience

Knowledge of import/export processes

Communication skills

Problem-solving skills

Multitasking skills

Tools

CargoWise

SAP

Job description

American President Lines is seeking a Customer Service Representative II for Air Operations Support, located in Los Angeles, California. The role involves managing international air freight shipments and ensuring efficient communication with customers and internal teams.

Ideal candidates will have 3-5 years of air freight or logistics experience, with a strong understanding of import/export regulations. The position offers a starting salary range of $56,322-$70,402, eligible for overtime compensation, along with comprehensive employee benefits.