Senior AIOps & Agentic Operations Advisor

Accenture; Beaverton (OR); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking an experienced Senior Manager for AIOps & Agentic Operations Advisory to guide large enterprises from reactive, human-run operations to intelligent, automation-first delivery. The role targets practitioners with hands-on scale IT operations experience, translating it into a practical, automated operating model for CIO audiences.

The work spans architecture design, phased roadmaps, and governance transitions, with travel 25%–100% as needed to support client engagements.

Qualifications

• Minimum 8+ years of progressive experience in IT operations, infrastructure engineering, or technology consulting — with a meaningful portion spent actually running enterprise operations at scale, not only advising on them
• Minimum 8+ years in a leadership role with accountability for operational performance, service delivery, or infrastructure reliability in a complex enterprise environment
• Minimum 3+ years experience designing and delivering AIOps, automation, or intelligent operations programs — with evidence of measurable operational outcomes (MTTR reduction, automation coverage, alert noise reduction, toil elimination)
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

• Design AIOps and agentic operations architectures grounded in real enterprise run experience — identifying where autonomous operations genuinely reduce risk and cost, and where human judgment must be preserved
• Frame the vision for CIO audiences — translating complex operational transformation into a clear business case, articulating the path from current-state operations to an automation-first, agentic target state
• Build the delivery plans — defining phased roadmaps, workstream structures, tooling selections, and operating model transitions that delivery teams can own and execute without the advisory lead needing to run each workstream
• Assess and sequence the automation opportunity — applying operations experience to distinguish genuine quick wins from automation that looks good in a slide but fails in production, and prioritising accordingly
• Lead the operating model transition — redesigning roles, processes, and governance for a world where agents handle event triage, remediation, and change execution, and human operators focus on exception handling, oversight, and continuous improvement
• Shape and support business development — leading client workshops, originating opportunities through peer-to-peer CIO engagement, and contributing to proposals where operations credibility is the differentiator
• Provide thought leadership on the frontiers of intelligent operations — including multi-agent orchestration, AI-driven change risk assessment, autonomous remediation guardrails, and the governance frameworks needed to operate at machine speed

Skills

AIOps design

Agentic operations

Operational credibility

Automation delivery

Executive advisory

Education

Bachelor's degree or equivalent

Tools

Dynatrace

Datadog

Splunk

Job description

Accenture is seeking an experienced Senior Manager for AIOps & Agentic Operations Advisory to guide large enterprises from reactive, human-run operations to intelligent, automation-first delivery. The role targets practitioners with hands-on scale IT operations experience, translating it into a practical, automated operating model for CIO audiences.

The work spans architecture design, phased roadmaps, and governance transitions, with travel 25%–100% as needed to support client engagements.