Senior AI Systems Engineer, Real-Time Agentic Backend

Dialpad; United States; On-site; USD 204,000 - 233,000; Full time

Job summary

Dialpad, based in the Bay Area, is seeking a Sr. Software Engineer, Applied AI Systems, to build next-generation agentic AI that powers real-time customer experiences.

You will design backend services, integrate AI models, and partner with scientists and engineers to deploy robust solutions. You’ll work on scalable, low-latency systems, contribute to model deployment, monitoring, and evaluation, and help evolve the DialpadGPT platform for production use.

Qualifications

• 5+ years of professional software engineering experience building and operating production services.
• Strong experience with backend systems, distributed services, APIs, and cloud-based infrastructure.
• Experience building agentic systems, LLM-powered applications, or AI-enabled backend services in production.
• Strong programming skills in Python and/or other backend languages, with a focus on clean, maintainable, well-tested code.
• Experience with service observability, debugging, performance optimization, and production incident response.
• Ability to work effectively in an ambiguous, fast-moving environment and translate technical prototypes into durable systems.
• Strong communication and collaboration skills, especially when working with Applied Science, product, and engineering partners.

Responsibilities

• Design and build scalable backend services and distributed systems for agentic AI applications.
• Partner with Applied Scientists to bring models, evaluation methods, and agentic capabilities from prototype to production.
• Build software that connects models, tools, data, and evaluation feedback into robust AI experiences.
• Develop APIs, data flows, and integration patterns for low-latency, high-quality AI services.
• Build systems for model deployment, release management, monitoring, evaluation, and safe rollout.
• Improve the reliability, latency, scalability, and cost efficiency of production AI systems.
• Contribute to the evolution of DialpadGPT and the engineering systems that support next‑generation agentic experiences.
• Work across engineering, product, and research to resolve complex technical problems and deliver measurable customer impact.

Skills

5+ years experience

Backend systems

APIs

Python

LLM/Agentic AI

Observability

Cross-functional collaboration

Job description

Dialpad, based in the Bay Area, is seeking a Sr. Software Engineer, Applied AI Systems, to build next-generation agentic AI that powers real-time customer experiences.

You will design backend services, integrate AI models, and partner with scientists and engineers to deploy robust solutions. You’ll work on scalable, low-latency systems, contribute to model deployment, monitoring, and evaluation, and help evolve the DialpadGPT platform for production use.