Senior AI Systems Engineer (Backend & Agentic)

Dialpad; Austin (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Dialpad is building AI that helps businesses communicate, resolve customer needs, and automate work in real time. Our applied AI team develops models, agentic capabilities, and evaluation methods that power these experiences. As a Sr.

Software Engineer, Applied AI Systems, you will build the software systems that power Dialpad’s next-generation agentic AI. You will work closely with Applied Scientists and partner with engineering teams to turn advanced AI capabilities into reliable, scalable

Qualifications

• 5+ years of professional software engineering experience.
• Experience with backend systems, distributed services, APIs, and cloud infrastructure.
• Experience with agentic systems, LLM-powered apps, or AI-enabled backend services in production.
• Strong Python skills and maintainable, well-tested code.

Responsibilities

• Design and build scalable backend services and distributed systems for agentic AI applications.
• Partner with Applied Scientists to bring models, evaluation methods, and agentic capabilities from prototype to production.
• Build software that connects models, tools, data, and evaluation feedback into robust AI experiences.
• Develop APIs, data flows, and integration patterns for low-latency, high-quality AI services.
• Build systems for model deployment, release management, monitoring, evaluation, and safe rollout.
• Improve the reliability, latency, scalability, and cost efficiency of production AI systems.
• Contribute to the evolution of DialpadGPT and the engineering systems that support next-generation agentic experiences.
• Work across engineering, product, and research to resolve complex technical problems and deliver measurable customer impact.

Skills

Backend systems

Distributed services

APIs

Python

Cloud infrastructure

Observability

Performance optimization

Incident response

Communication & collaboration

Job description

Dialpad is building AI that helps businesses communicate, resolve customer needs, and automate work in real time. Our applied AI team develops models, agentic capabilities, and evaluation methods that power these experiences. As a Sr.

Software Engineer, Applied AI Systems, you will build the software systems that power Dialpad’s next-generation agentic AI. You will work closely with Applied Scientists and partner with engineering teams to turn advanced AI capabilities into reliable, scalable