Senior AI Platform Architect - Agentic AI

Dialpad; San Francisco (CA); On-site; USD 176,000 - 209,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Great Place to Work culture

Job summary

Dialpad is seeking a core technical leader to shape the vision, architecture, and execution of its next-generation AI platform. You will build production-grade, autonomous AI agents and real-time orchestration across enterprise workflows, collaborating closely with Product, Research, Design, and executives.

The role reports to Senior Director of Engineering and is based in our San Francisco area office. A strong background in distributed systems and AI-native SDLC is essential.

Qualifications

• Experience: 10+ years of software engineering and technical leadership shipping large-scale systems.

Responsibilities

• Own architectural roadmap and delivery of Dialpad’s Agentic infrastructure and orchestration layers.
• Design and deploy scalable AI agents for autonomous support and real-time voice reasoning.
• Mentor engineers and set technical standards for AI-native SDLC.
• Collaborate with Product, Engineering, and Applied Research to align execution with strategy.
• Research and implement agent frameworks, LLM optimization, retrieval systems and safety guardrails.

Skills

Leadership

LLM Platforms

Agent Frameworks

Real-Time Infra

Tool Integration

AI Ops

Data & Retrieval

Distributed Systems

Operational Excellence

Ambiguity Handling

Tools

LangChain

LangGraph

CrewAI

AWS Agent Ecosystem

Google Agent Ecosystem

Job description

Dialpad is seeking a core technical leader to shape the vision, architecture, and execution of its next-generation AI platform. You will build production-grade, autonomous AI agents and real-time orchestration across enterprise workflows, collaborating closely with Product, Research, Design, and executives.

The role reports to Senior Director of Engineering and is based in our San Francisco area office. A strong background in distributed systems and AI-native SDLC is essential.