Principal Software Engineer - AI Systems & Agent Workflows

Salesforce; New York (NY); On-site; USD 173,000 - 314,000; Full time

Job summary

Salesforce is seeking a Principal Engineer for Salesforce AI Labs to lead architecture across agent execution and backend services. You will own critical capabilities from design through operation while delivering reliable, scalable AI-powered workflows.

You will work hands-on with customers, prototype solutions, and guide the product roadmap with engineering leadership. This role emphasizes reliability, security, and maintainability of complex systems.

Qualifications

• Led architecture and delivery of complex backend systems across components or teams.
• Hands-on experience shipping and operating LLM-powered systems and evaluating production failures.
• Ability to reason about concurrency, persistent state, retries and partial failures.

Responsibilities

• Drive Agent Development & Architecture, building systems that learn from demonstrations and combine AI with deterministic execution.
• Build directly with customers to prototype solutions and gather feedback for product improvements.
• Shape technical direction by leading architectural decisions across agent execution, backend services, and workflow state.
• Mentor engineers and participate in hiring to grow the team.

Skills

Backend architecture

LLM-powered systems

Python

Go

JavaScript/TypeScript

Tools

Cloud services

Job description

Salesforce is seeking a Principal Engineer for Salesforce AI Labs to lead architecture across agent execution and backend services. You will own critical capabilities from design through operation while delivering reliable, scalable AI-powered workflows.

You will work hands-on with customers, prototype solutions, and guide the product roadmap with engineering leadership. This role emphasizes reliability, security, and maintainability of complex systems.