Senior AI Support Engineer — Post-AGI, Hybrid Role

OpenAI; Washington (District of Columbia); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

A leading AI research company is seeking an experienced User Operations professional in Washington, DC. You will troubleshoot complex issues for public sector customers and provide support while building our post-AGI support team. The ideal candidate has over 8 years of experience in user operations, a strong technical background, and exceptional problem-solving skills. This role follows a hybrid work model of 3 days in the office and offers relocation assistance.

Qualifications

• 8+ years of experience in user operations or technical support.
• Comfortable using emerging technologies to script or engineer code.
• Expert-level SaaS troubleshooting skills.

Responsibilities

• Support public sector customers and troubleshoot complex issues.
• Work directly with customers, solving their most complex problems.
• Be among the foremost experts on everything related to OpenAI products.

Skills

User operations experience

Technical support skills

SaaS troubleshooting

Critical thinking

Problem-solving

Communication skills

Automation scripting

Adaptability

Education

Bachelor’s degree in Computer Science

Tools

Python

Slack

Job description

A leading AI research company is seeking an experienced User Operations professional in Washington, DC. You will troubleshoot complex issues for public sector customers and provide support while building our post-AGI support team. The ideal candidate has over 8 years of experience in user operations, a strong technical background, and exceptional problem-solving skills. This role follows a hybrid work model of 3 days in the office and offers relocation assistance.