Senior AI Support Engineer – Post-AGI

OpenAI; San Francisco (CA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

A leading AI technology company in San Francisco is seeking an experienced User Operations professional to join their post-AGI support team. The successful candidate will engage directly with customers to resolve complex issues and enhance service levels. Ideal candidates should possess over 8 years of experience in technical support and be adept at using emerging technologies. This hybrid role, requiring a mix of onsite and remote work, comes with relocation assistance. Join us in shaping the future of AI.

Qualifications

• 8+ years of experience in user operations or technical support.
• Experience with emerging technologies like Codex.
• Proven ability to build strong cross-functional relationships.

Responsibilities

• Support public sector customers by troubleshooting complex issues.
• Work directly with customers to solve complex problems.
• Improve internal tools using scripting and AI capabilities.
• Foster a productive work culture within the team.

Skills

User operations experience

Technical support skills

SaaS troubleshooting skills

Critical thinking

Python programming

Communication skills

Ambiguity management

Education

Bachelor's degree in Computer Science or related field

Tools

OpenAI API

ChatGPT

Scripting languages

Job description

A leading AI technology company in San Francisco is seeking an experienced User Operations professional to join their post-AGI support team. The successful candidate will engage directly with customers to resolve complex issues and enhance service levels. Ideal candidates should possess over 8 years of experience in technical support and be adept at using emerging technologies. This hybrid role, requiring a mix of onsite and remote work, comes with relocation assistance. Join us in shaping the future of AI.