Senior AI Support Engineer — Hybrid + Relocation

OpenAI; United States; Hybrid; USD 61,000 - 105,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

3 days in office per week

Job summary

OpenAI’s User Operations team is seeking dedicated individuals to support customers as they adopt AI. You’ll handle tickets and live calls, troubleshooting complex issues and guiding customers to maximize value from OpenAI’s platform. The role is based in Singapore with a hybrid model and relocation assistance available.

To succeed, you must be fluent in English and comfortable working across teams to improve systems and customer experience at scale.

Qualifications

• Fluency in English required.
• Experience supporting customers through tickets and calls.
• Ability to troubleshoot high-impact, ambiguous technical problems.

Responsibilities

• Support customers via tickets and live calls.
• Troubleshoot high-impact issues on OpenAI platform.
• Collaborate with Engineering, Product, and Operations to improve systems.

Job description

OpenAI’s User Operations team is seeking dedicated individuals to support customers as they adopt AI. You’ll handle tickets and live calls, troubleshooting complex issues and guiding customers to maximize value from OpenAI’s platform. The role is based in Singapore with a hybrid model and relocation assistance available.

To succeed, you must be fluent in English and comfortable working across teams to improve systems and customer experience at scale.