AI Support Engineer - Singapore (Weekend Shift)

OpenAI; United States; Hybrid; USD 61,000 - 105,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

3 days in office per week

Job summary

OpenAI’s User Operations team is seeking dedicated individuals to support customers as they adopt AI. You’ll handle tickets and live calls, troubleshooting complex issues and guiding customers to maximize value from OpenAI’s platform. The role is based in Singapore with a hybrid model and relocation assistance available.

To succeed, you must be fluent in English and comfortable working across teams to improve systems and customer experience at scale.

Qualifications

• Fluency in English required.
• Experience supporting customers through tickets and calls.
• Ability to troubleshoot high-impact, ambiguous technical problems.

Responsibilities

• Support customers via tickets and live calls.
• Troubleshoot high-impact issues on OpenAI platform.
• Collaborate with Engineering, Product, and Operations to improve systems.

Job description

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale.

This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. To succeed in this position you must be fully fluent in English (spoken and written). Please note that your resume must be submitted in English , and the interview process will be cond