Senior AI Solutions Engineer - Pre-Sales

Fin; Chicago (IL); Hybrid; USD 208,000 - 249,000; Full time

Benefits offered by this job

Hybrid work policy

RSUs

Job summary

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce.

Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team.

Qualifications

• Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships.
• Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
• Ability to solve problems independently while thriving in collaborative team environments.
• Proven time management skills in a dynamic team environment.
• Experience working closely with product and engineering teams to communicate customer feedback.

Responsibilities

• Lead technical discovery to identify and address our customers’ needs.
• Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise.
• Conduct impactful, value-based solution reviews and in-depth technical sessions.
• Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities.
• Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials.
• Collaborate cross-functionally with Product and Engineering to represent the customer voice.
• Build trust with customers by approaching challenges with empathy and curiosity.
• Continuously improve processes and contribute to a best-in-class Solutions Engineering playbook at Fin.
• Commit to customer success, ensuring lasting value and proactively addressing challenges.

Skills

Technical pre-sales

C-level relationships

Discovery sessions

Value presentations

Cross-functional collaboration

POCs & RFPs

Security questions

Communication skills

Empathy & curiosity

Time management

Job description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce.

Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team.