Senior AI Solutions Architect: Prototyping, Enablement & Equity

United States Digital Space LLC; Boston (MA); On-site; USD 112,000 - 168,000; Full time

Job summary

Klaviyo is seeking an AI Solutions Architect to accelerate how our Global Services organization leverages AI to operate smarter and deliver more impact. You’ll bridge AI strategy with practical production-grade solutions, collaborating with engineering and central AI teams to scale initiatives across the business.

The role focuses on prototyping, productizing AI workflows, and enabling teams with clear documentation and hands-on enablement sessions.

Qualifications

• 4+ years of experience in AI solutions, solutions architecture, internal tooling, automation, or similar technical roles.
• Hands-on experience building solutions with Claude or other leading LLM platforms, including prompt engineering, skills, agents, and AI workflows.
• Experience integrating AI with APIs, internal systems, or data sources to solve business problems and improve team workflows.
• Demonstrated ability to rapidly prototype, test, and iterate on AI-powered solutions based on user feedback and business needs.
• Familiarity with Global Services functions, such as onboarding, education, consulting, or customer success is a plus.

Responsibilities

• Program Strategy & Discovery: Partner with Services leaders to identify high impact areas that could benefit from AI or automation; Prioritize opportunities based on efficiency gains and impact; Translate ambiguous ideas into clear program roadmaps with defined outcomes and milestones.
• Technical Prototyping & Productization: Build AI-powered prototypes and workflows using Claude, LLMs, and modern AI development platforms to rapidly validate business solutions; Design and connect AI systems using APIs, MCPs, automation platforms, and internal data sources to create end-to-end workflows; Understand how to integrate AI solutions with existing systems, collaborating with engineering teams when production-grade implementations are needed; Develop prompts, skills, agents, and retrieval workflows to improve outputs; Evaluate and iterate on AI solutions using user feedback and business outcomes.

Skills

AI solutions

Solutions architecture

LLM platforms

Prompt engineering

API integration

Prototype & iterate

Global Services familiarity

Tools

Claude

ChatGPT

Glean

Job description

Klaviyo is seeking an AI Solutions Architect to accelerate how our Global Services organization leverages AI to operate smarter and deliver more impact. You’ll bridge AI strategy with practical production-grade solutions, collaborating with engineering and central AI teams to scale initiatives across the business.

The role focuses on prototyping, productizing AI workflows, and enabling teams with clear documentation and hands-on enablement sessions.