Senior AI Server Delivery Executive

Dell Inc.; Texas; On-site; USD 65,000 - 90,000; Full time

Job summary

Dell Technologies in Plano, Texas, is seeking a Customer Delivery Executive to lead Solution Support as a Service for PowerEdge XE servers. You will coordinate end-to-end services, manage high-value customer engagements, and ensure seamless onboarding and operational readiness.

Join a fast-paced ISG Remote Support team providing guidance, escalation management, and documentation of issues, with a focus on delivering exceptional technical support by phone, email, and online channels.

Responsibilities

• Provide remote diagnostic technical support for Dell Technologies products.
• Assist customers by phone, email, online and social media.
• Analyze issues, identify root causes, recommend solutions, and document problems.
• Support PowerEdge XE servers in Plano, Texas.

Job description

Dell Technologies in Plano, Texas, is seeking a Customer Delivery Executive to lead Solution Support as a Service for PowerEdge XE servers. You will coordinate end-to-end services, manage high-value customer engagements, and ensure seamless onboarding and operational readiness.

Join a fast-paced ISG Remote Support team providing guidance, escalation management, and documentation of issues, with a focus on delivering exceptional technical support by phone, email, and online channels.