Senior Consultant, Account Services Management - Plano, Texas

Dell Inc.; Texas; On-site; USD 65,000 - 90,000; Full time

Job summary

Dell Technologies in Plano, Texas, is seeking a Customer Delivery Executive to lead Solution Support as a Service for PowerEdge XE servers. You will coordinate end-to-end services, manage high-value customer engagements, and ensure seamless onboarding and operational readiness.

Join a fast-paced ISG Remote Support team providing guidance, escalation management, and documentation of issues, with a focus on delivering exceptional technical support by phone, email, and online channels.

Responsibilities

• Provide remote diagnostic technical support for Dell Technologies products.
• Assist customers by phone, email, online and social media.
• Analyze issues, identify root causes, recommend solutions, and document problems.
• Support PowerEdge XE servers in Plano, Texas.

Job description

Solution Support as a Service (SSaaS) for PowerEdge XE Support, Customer Delivery Executive (CDE)

At Dell Technologies, world‑class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Customer Delivery Executive in our Solutions Support as a Service team supporting PowerEdge XE servers in Plano, Texas.

What you’ll achieve

The ISG Remote Support team is seekingPowerEdge AI Customer Delivery Executivesto lead two critical initiatives: theAI Server Support Launch Teamand the development of theAI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.