Senior AI Programs Manager, Customer Operations

Crusoe; United States; On-site; USD 175,000 - 245,000; Full time

Benefits offered by this job

Industry competitive pay

Restricted Stock Units

Health insurance options (HDHP/PPO)

Employer contributions to HSA

Paid Parental Leave

Disability insurance

Job summary

Crusoe is building vertically integrated AI infrastructure, from energy‑first data centers to a high‑performance AI cloud. As the first program management hire within the Customer Experience team, you will translate complex, high‑priority initiatives into executable programs, owning timelines and coordinating with leadership to drive delivery.

This senior IC role requires 8+ years in technical program management at high‑growth tech, hands‑on experience with GPU/cloud, and a proven ability to

Qualifications

• 8+ years in technical program management, strategy and operations at a high‑growth technology company.
• Experience with GPU, cloud‑infrastructure, inference, model lifecycle, or other technical, API‑first products and their customers.
• A systems thinker’s love of the 0‑to‑1 phase — designing durable, scalable operational frameworks from the ground up.
• An AI‑native delivery approach: a default to building AI‑driven workflows and hands‑on experience prototyping with LLMs and modern AI tools.
• Fluency across tools like Salesforce, Sigma, Claude Code, and Workato — you combine data from disparate sources into conclusions you’d defend, and you validate numbers before they reach executives.
• Comfort operating autonomously amid shifting priorities.

Responsibilities

• Run the CX operating rhythm and change management: own our OKR program, rationalize meeting cadences and syncs, and coach teams through change via documentation, tooling, and discipline
• Support leadership with decision-ready work: assemble data and draft materials for QBRs and offsites, track leadership action items to completion, and run cross-functional special projects end to end
• Drive operational programs to resolution: establish oversight for customer programs (onboarding, offboarding, maintenance windows, incident debriefs, new deployments), maintaining a single current view of every critical CX timeline and surfacing risks before they become misses
• Own delivery of AI tooling built within CX: manage timeline, sequencing, and accountability for landing triage agents, AI‑assisted reliability engineering, and support automation releases in the field
• Run launch readiness across CX: coordinate enablement, customer communications, Jira hygiene, and go/no‑go calls for new product releases

Skills

8+ years in technical program mgmt

GPU and cloud infrastructure

customer‑success operations

systems thinking

AI‑native delivery

Salesforce, Sigma, Claude Code, Worka​

Tools

Salesforce

Sigma

Claude Code

Workato

Job description

Crusoe is building vertically integrated AI infrastructure, from energy‑first data centers to a high‑performance AI cloud. As the first program management hire within the Customer Experience team, you will translate complex, high‑priority initiatives into executable programs, owning timelines and coordinating with leadership to drive delivery.

This senior IC role requires 8+ years in technical program management at high‑growth tech, hands‑on experience with GPU/cloud, and a proven ability to