Senior AI Product Strategy & Operations Manager

ServiceNow, Inc.; Santa Clara (CA); On-site; USD 166,000 - 290,000; Full time

Benefits offered by this job

Health plans

401(k) plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow, Inc. is seeking a Gen AI Product Strategy & Operations Senior Manager in Santa Clara, CA. You will shape a user-centered AI product strategy, coordinate with product, engineering, and finance, and drive key operating initiatives with senior leadership.

You will review market trends, assess growth opportunities, and lead cross-functional projects to align product groups with strategic goals while driving revenue and efficiency across the platform.

Qualifications

• 8–10 years at top management consulting, private equity, investment bank, or strategy & operations at a tech company.
• Experience in enterprise software/SaaS, ideally AI space.
• Strong quantitative skills to optimize product strategy and drive operational excellence.
• Excellent verbal and written communication, capable in business and technical discussions.
• Proven track record of leading cross-functional projects and influencing senior staff.
• Able to work collaboratively yet independently and handle ambiguity.

Responsibilities

• Define user-centered AI product strategy aligned with customer needs and company priorities.
• Support operating initiatives like Quarterly Product Reviews and Annual Planning.
• Review market sizing, buy/build/partner options, and maintain executive alignment.
• Oversee AI initiatives to drive growth and efficiency across the portfolio.

Skills

Strategy & ops

Cross-functional leadership

Quantitative analysis

Executive communication

Stakeholder management

Initiative & multi-tasking

Job description

ServiceNow, Inc. is seeking a Gen AI Product Strategy & Operations Senior Manager in Santa Clara, CA. You will shape a user-centered AI product strategy, coordinate with product, engineering, and finance, and drive key operating initiatives with senior leadership.

You will review market trends, assess growth opportunities, and lead cross-functional projects to align product groups with strategic goals while driving revenue and efficiency across the platform.