Senior AI-Native Systems Engineering Manager

ServiceNow, Inc.; Santa Clara (CA); On-site; USD 191,000 - 334,000; Full time

Benefits offered by this job

Health plans

401(k) match

ESPP

Matching donations

Flexible time away

Family leave

Job summary

ServiceNow, Inc. is seeking a Senior Manager of Engineering to lead teams building AI-native, autonomous products for IT operations. You will guide large-scale systems, data ingestion, cost optimization, and feedback loops to realize customer value with strong architectural judgment and leadership.

The role emphasizes hiring, mentoring, and aligning across Product, Design, Security, Operations, and Customer Success to ensure roadmaps and release readiness.

Qualifications

• Experience applying AI to work processes and automation.
• 10+ years of engineering with 3+ years in leadership.
• Proven ability to design scalable, reliable enterprise platforms.

Responsibilities

• Own technical strategy and delivery for teams.
• Set architecture direction and ensure quality and reliability.
• Hire, coach, and develop engineers and tech leads.
• Identify value gaps and drive targeted improvements.
• Document tradeoffs and provide implementation guidance.
• Collaborate with ITOM, Product, Design, Security, and Sales.

Skills

AI integration

Engineering leadership

Distributed systems

System design

Java

Golang

Cross-functional alignment

Mentoring engineers

Technical direction

Executive collaboration

Job description

ServiceNow, Inc. is seeking a Senior Manager of Engineering to lead teams building AI-native, autonomous products for IT operations. You will guide large-scale systems, data ingestion, cost optimization, and feedback loops to realize customer value with strong architectural judgment and leadership.

The role emphasizes hiring, mentoring, and aligning across Product, Design, Security, Operations, and Customer Success to ensure roadmaps and release readiness.