Director, AI-Driven Strategic Programs

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Mountain View (CA)

Hybrid

USD 221,000 - 387,000

Full time

8 days ago

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Benefits offered by this job

Health plans

401(k) plan with company match

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow is seeking a Director of Strategic Programs & Business Operations in Mountain View. You will own high-impact cross-functional initiatives across HRSD, translating business goals into execution plans and delivering from concept to operations.

You will lead governance, risk, resources, and financials while leveraging AI-driven insights to drive speed and clarity. The role combines strategic thinking with hands-on program management responsibilities and requires leadership across

Qualifications

12+ years of work experience in Technical Program Management, Product Management, Strategy, Operations, or related roles.
Proven track record managing large-scale cross-functional initiatives with measurable impact in tech environments.
Experience enabling AI integration into work processes and decision-making.

Responsibilities

Drive large-scale, high-visibility cross-functional strategic initiatives for HRSD.
Translate business objectives into execution strategy and own technical project delivery from conception through operations.
Establish governance frameworks and lead executive-level meetings and cross-functional events.