Senior AI Product Manager, Coaching Platform

BlackCube Labs; New York (NY); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

World-class coach

Coaching for friends & family

Charity days

Learning budget

Wellbeing hour

Vacation days

401k

Health insurance

Inclusive culture

Job summary

EZRA in New York, USA, with hybrid option in Toronto, is seeking a Senior AI Product Manager to own the AI experience inside our coaching platform, including Cai. AI is the core of the product, not an add-on, and you’ll own what users experience, how it works, and the economics behind it.

You’ll partner closely with Engineering and coaching experts, owning AI coaching experiences and building high-quality product decisions that scale for enterprises while ensuring trust and data privacy.

Qualifications

• Significant product management experience in AI-native or AI-first products.
• Shaped and shipped an LLM-based conversational product designed to support behavior change.
• Experience in digital mental health, health coaching, AI tutoring, AI coaching or another behavior-change product is highly relevant.
• A practical understanding of modern LLMs, including their limitations, failure modes and how to evaluate them.
• Experience reviewing sensitive conversational data at scale within privacy controls, and turning it into product decisions.
• You build your own prototypes using code, AI-assisted development tools or low-code environments.
• A startup or scale-up background, with a track record of measuring outcomes, not just usage.

Responsibilities

• Own the AI capabilities within our coaching platform, including Cai, from product direction through launch and iteration
• Make the core product calls on what the AI should do, how users experience it, how we measure whether it works, and what it costs to run
• Turn emerging LLM capability into product experiences that create meaningful, measurable behavior change
• Lead rapid experimentation across prompts, context, memory, retrieval, agents and tools, prototyping ideas yourself when that’s the fastest way to learn
• Define how we evaluate probabilistic AI experiences, combining conversational data review, product data and outcome measures rather than engagement alone
• Manage trade-offs across quality, latency, reliability, safety and cost, designing for trust and confidentiality in highly personal conversations

Skills

AI product management

LLM-based products

Product ownership

Privacy & security in conversations

Prototype development

Startup/scale-up background

Job description

EZRA in New York, USA, with hybrid option in Toronto, is seeking a Senior AI Product Manager to own the AI experience inside our coaching platform, including Cai. AI is the core of the product, not an add-on, and you’ll own what users experience, how it works, and the economics behind it.

You’ll partner closely with Engineering and coaching experts, owning AI coaching experiences and building high-quality product decisions that scale for enterprises while ensuring trust and data privacy.