Senior AI-Powered Programs Manager

Amazon; Arlington, Northern (VA, KY); Hybrid; USD 116,000 - 160,000; Full time

Job summary

Amazon in Arlington, VA seeks a Sr. Program Manager for GREF Support Operations to lead AI-powered analytics and strategic execution across the AMER portfolio.

You will translate data-driven insights into actionable plans, build partnerships across BI, Technology, Finance, and regional teams, and drive regional program improvements while aligning with global objectives. The role emphasizes strategic thinking, managing ambiguity, and delivering measurable impact on customer experience and cost

Qualifications

• 6+ years of program or project management experience.
• 2+ years of driving process improvements experience.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs with analytics

Responsibilities

• Build and maintain strong partnerships with regional stakeholders, serving as a bridge between local operations and global programs
• Lead monthly business reviews, leveraging comprehensive performance data to drive action plans and accountability with regional teams
• Analyze service request data and operational metrics to identify trends, risks, and improvement opportunities across regional support operations
• Partner with regional leadership to prioritize and implement high-impact improvements while ensuring alignment with global objectives
• Champion regional requirements and operational nuances in global program development while facilitating successful local adoption
• Drive continuous improvement initiatives through data-backed recommendations and cross-functional collaboration

Skills

Program management

Process improvements

Data analytics

AI-powered analytics

Stakeholder management

Education

Master's degree / MBA

Tools

AI tools

Job description

Amazon in Arlington, VA seeks a Sr. Program Manager for GREF Support Operations to lead AI-powered analytics and strategic execution across the AMER portfolio.

You will translate data-driven insights into actionable plans, build partnerships across BI, Technology, Finance, and regional teams, and drive regional program improvements while aligning with global objectives. The role emphasizes strategic thinking, managing ambiguity, and delivering measurable impact on customer experience and cost