Senior Program Manager - AI-Driven WFM Ops

Amazon Web Services (AWS); Arlington (VA); On-site; USD 74,000 - 130,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Job summary

Amazon.com Services LLC in Arlington, VA is seeking a Program Manager to own the strategic and operational roadmap of the Workforce Management product. You will run the execution engine: sprint management, stakeholder coordination, delivery tracking, and an agile rhythm.

Candidates should bring 3+ years of program or project management, experience turning data and metrics into improvements, and ability to collaborate across engineering, data, and business teams.

Qualifications

• 3+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Own day-to-day program execution for the WFM product: sprint planning, backlog grooming, delivery tracking, and stakeholder updates.
• Identify and implement automation opportunities across WFM operational processes, reducing manual toil and cycle time,
• Apply AI and generative AI tools to streamline recurring tasks (reporting, data pulls, status aggregation, triage)
• Coordinate across engineering, data, and business teams to keep WFM product delivery on track and unblocked
• Manage competing priorities and shifting requirements with agility; make fast judgment calls on what to pick up, defer, or automate
• Build and maintain operational runbooks, process documentation, and automation playbooks
• Track and report on delivery metrics, surfacing risks and blockers early to leadership
• Drive continuous improvement by measuring what's working, cutting what isn't, and proposing AI-augmented workflows where manual effort is high

Skills

Program management

Data-driven improvements

Cross-functional collaboration

Stakeholder management

Job description

Amazon.com Services LLC in Arlington, VA is seeking a Program Manager to own the strategic and operational roadmap of the Workforce Management product. You will run the execution engine: sprint management, stakeholder coordination, delivery tracking, and an agile rhythm.

Candidates should bring 3+ years of program or project management, experience turning data and metrics into improvements, and ability to collaborate across engineering, data, and business teams.