Senior AI Platform Technical Account Manager

Neura Market; Northern (KY); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Stock options

Medical, dental, vision plans

401k with match

Paid vacations and sick leave

Parental leave

Job summary

Dataiku seeks Technical Account Managers who are highly experienced in client-facing technical roles to guide strategic customers through deployment, operations, and governance of the Dataiku platform.

You will partner with Success and Engineering teams, own engagement milestones, and scale the Field Engineering organization through documentation and process improvements. Remote work across the US is supported, with a compensation package reflecting national pay ranges.

Qualifications

• 7+ years in a customer-facing technical role.
• Comfort and confidence in client-facing interactions.
• Ability to work both pre and post sale.
• Strong Linux system administration experience including networking.
• Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM.
• Hands-on experience with cloud based services like AWS, Azure and GCP.
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning.
• Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting and tuning.

Responsibilities

• Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the engagement plan.
• Manage milestones with Customer Success Manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks.
• Centralize the technical information about clients and take part to the account strategy with the other members of the account team.
• Play an active role contributing to the growth and scalability of the Field Engineering team through robust documentation, continuous process optimization, and peers upskilling.
• Work with Customer resources as a primary technical advisor, providing guidance and hands-on support on Dataiku platform architecture, platform operations, security, data management, compute resources, ML-Ops, Monitoring, etc.
• Help clients troubleshoot the implementation of the product within their systems.
• Ensure that feature requests are effectively recorded and communicated to product and R&D.
• Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku.
• Support innovative approaches around Dataiku (edge computing, deep learning, advanced MLOps, for example).

Skills

Customer facing

Team collaboration

Pre and post sale

Linux admin

Networking

Cloud services

Kubernetes

Hadoop/Spark

Python

Java (nice to have)

ML Ops

Tools

LDAP/Kerberos/AD/IAM

AWS

Azure

GCP

Job description

Dataiku seeks Technical Account Managers who are highly experienced in client-facing technical roles to guide strategic customers through deployment, operations, and governance of the Dataiku platform.

You will partner with Success and Engineering teams, own engagement milestones, and scale the Field Engineering organization through documentation and process improvements. Remote work across the US is supported, with a compensation package reflecting national pay ranges.