Remote Senior Technical Account Manager for AI Platform

Dataiku Inc.; Northern (KY); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Stock options

Medical, dental, vision plans

401k company match

Paid vacations & sick leave

Parental leave

Pre-tax commuter benefits

Job summary

Dataiku Inc. is seeking a Technical Account Manager to partner with customers and the Dataiku Success team, guiding architecture and deployment across cloud environments and on-premises.

You will serve as a technical advisor, ensuring smooth deployments, security, and scalability while coordinating with product and R&D for feature requests. The role emphasizes pre- and post-sales work, strong client communication, and hands-on troubleshooting across AWS/Azure/GCP, Kubernetes, and data processing

Qualifications

• 7+ years of experience in a customer facing technical role.
• Comfort and confidence in client-facing interactions.
• Ability to work both pre and post sale.
• Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM.
• Hands-on experience with cloud based services like AWS, Azure and GCP.
• Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning.
• Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting and tuning.

Responsibilities

• Work with the Customer Success team and customers to identify near and longer-term priorities and define the associated engagement plan.
• Manage milestones with Customer Success Manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks.
• Centralize the technical information about clients and take part to the account strategy and with the other members of the account team.
• Contribute to the growth and scalability of the Field Engineering team through documentation and process improvement.
• Provide guidance and hands-on support on Dataiku platform architecture, operations, best practices, security, data management, compute resources, ML-Ops, monitoring.
• Help clients troubleshoot the implementation of the product within their systems.

Skills

Customer facing

Cloud platforms

Kubernetes

Hadoop/Spark

IAM

Security best practices

Python

Tools

Command line

Job description

Dataiku Inc. is seeking a Technical Account Manager to partner with customers and the Dataiku Success team, guiding architecture and deployment across cloud environments and on-premises.

You will serve as a technical advisor, ensuring smooth deployments, security, and scalability while coordinating with product and R&D for feature requests. The role emphasizes pre- and post-sales work, strong client communication, and hands-on troubleshooting across AWS/Azure/GCP, Kubernetes, and data processing