Senior AI Platform Architect & Production Lead
ServiceNow
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Job summary
ServiceNow in Santa Clara, CA, is seeking a lead architect to guide forward-deployed engineers building and operating agentic AI systems on-site. You will translate customer use cases into technical specifications, orchestrate AI coding agents, and own production quality, security, reliability, monitoring, and evaluation.
This full-time on-site role requires architectural leadership, strong system design, and collaboration with customers and engineering teams.
Job description
ServiceNow in Santa Clara, CA, is seeking a lead architect to guide forward-deployed engineers building and operating agentic AI systems on-site. You will translate customer use cases into technical specifications, orchestrate AI coding agents, and own production quality, security, reliability, monitoring, and evaluation.
This full-time on-site role requires architectural leadership, strong system design, and collaboration with customers and engineering teams.
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