Senior AI Operations & Automation Lead

Databricks Inc.; New York (NY); On-site; USD 125,000 - 172,000; Full time

Job summary

Databricks’ Sales Operations team is transforming how operational work gets done. We are shifting from manual, high-volume request processing to an AI-first operating model — where AI agents handle repeatable work autonomously and the team focuses on building, governing, and improving those systems.

You will own a portfolio of AI agent workflows that automate business-critical Sales Operations processes. You translate business requirements into agent designs, deploy them into production, monitor

Qualifications

• 5–8 years in operations, systems administration, or business process automation — ideally in high-growth tech companies.
• Systems fluency — understands APIs, data schemas, and integration patterns; knows how enterprise systems connect.
• AI-native thinking — uses LLMs, agent platforms, and automation tools to solve business problems; strong judgment on when to automate vs. when manual oversight is needed.

Responsibilities

• Build and operate AI agents — translate operational SOPs into agent workflows; deploy, monitor, and fine tune agents that handle field requests autonomously
• Own an agent portfolio — manage a set of automated workflows end-to-end, including agent-to-human escalation paths and performance optimization
• Drive process and systems improvement — identify next workflows to automate; diagnose cross-system integration issues; lead data quality remediation
• Partner cross-functionally — gather requirements from Sales, Finance, IT, and Strategy stakeholders; influence Directors and Sr. Directors on automation priorities
• Support operational continuity — contribute to critical business processes including annual planning cycles

Skills

Operations experience

Systems administration

Business process automation

AI-native thinking

AI agent deployment

Cross-functional collaboration

Bias for action

Tools

APIs

Automation platforms

LLMs

Job description

Databricks’ Sales Operations team is transforming how operational work gets done. We are shifting from manual, high-volume request processing to an AI-first operating model — where AI agents handle repeatable work autonomously and the team focuses on building, governing, and improving those systems.

You will own a portfolio of AI agent workflows that automate business-critical Sales Operations processes. You translate business requirements into agent designs, deploy them into production, monitor