Senior AI Operations Analyst — Hybrid

Harvard University; Massachusetts; Hybrid; USD 95,000 - 100,000; Full time

Benefits offered by this job

Generous paid time off

Health insurance starts day one

Tuition assistance

Job summary

Harvard University’s Harvard Business School IT seeks a Senior Application Analyst, AI Operations to run and optimize AI services, platforms, integrations, and related applications. You will partner with AI Strategy teams, manage incidents, and ensure secure, well-governed operations that support faculty, learners, and staff.

You will administer lifecycle activities, implement service plans, and deliver reliable AI capabilities while coordinating across IT stakeholders and vendors in a hybrid

Qualifications

• Administer and support enterprise AI services, SaaS platforms, integrations, or other business-critical applications.
• Testing, validation, documentation, and implementation of connectors, APIs, integrations, or Model Context Protocol servers.
• Working knowledge of identity and access management and data access controls.
• Experience coordinating technical incident resolution with vendors and internal teams.
• Proven ability to manage service plans, roadmaps, and deployments across AI services.

Responsibilities

• Administer the AI services lifecycle including provisioning, deprovisioning, RBAC, configuration, service readiness, and ongoing operational support.
• Coordinate with AI Strategy and Capabilities teams and other IT stakeholders on plans and roadmaps.
• Test and implement connectors between AI services and platforms, including authentication and security validation.
• Monitor service health, usage, token utilization, and performance trends; suggest improvements.
• Lead major incidents with vendors and internal teams; ensure timely resolution and communication.

Skills

AI operations

Incident management

Cross-functional collaboration

Service governance

Security awareness

Documentation

Vendor coordination

Communication

Education

Two years post-secondary education or equivalent experience

Tools

APIs

Model Context Protocol

IAM tools

Job description

Harvard University’s Harvard Business School IT seeks a Senior Application Analyst, AI Operations to run and optimize AI services, platforms, integrations, and related applications. You will partner with AI Strategy teams, manage incidents, and ensure secure, well-governed operations that support faculty, learners, and staff.

You will administer lifecycle activities, implement service plans, and deliver reliable AI capabilities while coordinating across IT stakeholders and vendors in a hybrid