Senior AI Operations Analyst - Secure AI Services

Harvard University FAS Human Resources; Boston (MA); Hybride; USD 95 000 - 100 000; Plein temps

Avantages offerts par ce poste

Generous paid time off

Health, dental, vision insurance from

Tuition assistance and reimbursement

Commuter benefits

Résumé du poste

Harvard Business School IT is seeking a Senior Application Analyst, AI Operations, to run and optimize AI services, ensuring reliable, secure, and well-supported operations for faculty, learners, and staff. This role reports to the Manager, IT Collaboration Services within the Application & Service Administration team.

The ideal candidate blends strong technical judgment with service orientation, coordinating across teams and leading major incidents with vendors and internal partners.

Qualifications

• Two years of post-secondary education or relevant work experience.
• Experience administering and supporting enterprise AI services and SaaS platforms.
• Testing, validation, documentation, and implementation of connectors/APIs/integrations.
• Knowledge of identity and access management, authentication, and data access controls.
• Proven coordination of technical incident resolution with vendors and internal teams.
• Managing service plans, roadmaps, rollouts, upgrades, and lifecycle activities.
• Using dashboards and service data to monitor adoption, usage, and performance trends.
• Familiarity with licensing, procurement, inventory, renewals, and vendor coordination.
• Strong written and verbal communication skills.
• ITIL Foundation certification or comparable service management experience.

Responsabilités

• Administer the AI services lifecycle, including provisioning, deprovisioning, RBAC, configuration, and ongoing support
• Serve as liaison between AI Operations and AI Strategy teams, translating solutions into supportable services
• Implement service plans and lifecycle activities with IT stakeholders
• Test, document, and implement connectors between platforms and Model Context Protocol servers
• Monitor service health, adoption, usage, token utilization, and performance trends
• Coordinate AI service rollouts, upgrades, releases, migrations, and implementations
• Provide SME guidance on AI service operations across projects
• Diagnose and resolve incidents affecting AI platforms and integrations with vendors
• Create and maintain operational documentation and knowledge base articles
• Collaborate on security reviews, data protection, and compliance activities

Connaissances

Enterprise AI services administration

SaaS platforms

Identity and access management

Incident resolution coordination

Service lifecycle management

Operational dashboards & data analysis

Licensing & procurement knowledge

Cross-functional collaboration

Problem solving & proactive mindset

Excellent written and verbal comms

Formation

Two years post-secondary education or relevant work experience

ITIL Foundation certification or comparable service management experience

Description du poste

Harvard Business School IT is seeking a Senior Application Analyst, AI Operations, to run and optimize AI services, ensuring reliable, secure, and well-supported operations for faculty, learners, and staff. This role reports to the Manager, IT Collaboration Services within the Application & Service Administration team.

The ideal candidate blends strong technical judgment with service orientation, coordinating across teams and leading major incidents with vendors and internal partners.