AI-Native Engineering Lead: Systems & Architecture

ServiceNow; Waltham (MA); Hybrid; USD 172,000 - 301,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away

Family leave

Job summary

ServiceNow in the United States is seeking a senior software engineer to lead AI-native engineering for Flow by ServiceNow. You will set architectural direction for the agent runtime, tools, prompt/context layers, and retrieval grounding, while ensuring governance and reliability across production systems.

This hands-on role requires 12+ years of software experience, strong TypeScript skills, and experience with LLM-based features.

Qualifications

• Experience leveraging or integrating AI into work processes, with hands-on fluency in AI-assisted and agentic development.
• 12+ years of software engineering experience with leadership at staff level or equivalent.
• Strong proficiency in TypeScript or another statically typed language and solid system design skills.
• Hands-on experience building or integrating LLM-based features: prompt design, retrieval, evaluation, and cost/latency tradeoffs.
• Knowledge of agentic architectures, including tool use, orchestration, and human-in-the-loop controls.
• Clear written and verbal communication; ability to brief senior leaders and align multiple teams.
• Familiarity with enterprise SaaS, multi-tenant systems, and secure software delivery.

Responsibilities

• Lead the design and delivery of complex, cross-functional features across the product, from architecture through production operations.
• Build AI-native capabilities: agent loops and tools, prompt/context design, retrieval, and eval harnesses.
• Define how the team uses AI across the development lifecycle: code generation, test automation, review, triage, and documentation.
• Mentor senior and mid-level engineers and set standards for code quality, observability, and safe AI use.
• Partner with product, UX, and other engineering leads to turn ambiguous problems into scoped, shippable plans.
• Own production quality for your area, including defect triage, release readiness, and gate reviews.

Skills

AI/ML integration

Experience 12+ years

TypeScript

LLM features

Agentic architectures

Communication

Enterprise SaaS

Job description

ServiceNow in the United States is seeking a senior software engineer to lead AI-native engineering for Flow by ServiceNow. You will set architectural direction for the agent runtime, tools, prompt/context layers, and retrieval grounding, while ensuring governance and reliability across production systems.

This hands-on role requires 12+ years of software experience, strong TypeScript skills, and experience with LLM-based features.