Staff AI-Native Engineer — Agent Runtime & Systems

ServiceNow; Waltham (MA); Remote; USD 150,000 - 262,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Staff Software Engineer for AI-Native Engineering within Flow to drive architecture, scale AI-native capabilities, and mentor senior engineers. You will shape agent runtimes, prompt design, and retrieval strategies while collaborating with product and UX teams to deliver reliable, secure AI-powered workflows.

You will lead cross-functional initiatives, set engineering standards, and own production quality for your area.

Qualifications

• Experience leveraging AI in work processes, including AI-assisted and agentic development.
• 8+ years of software engineering experience with a track record of technical leadership at staff level or equivalent.
• Strong proficiency in a typed language (TypeScript or similar) and solid system design skills.
• Hands-on experience building or integrating LLM-based features: prompt design, retrieval, evaluation, and cost/latency tradeoffs.
• Knowledge of agentic architectures, tool use, orchestration, and human-in-the-loop controls.

Responsibilities

• Lead the design and delivery of complex, cross-functional features across the product, from architecture through production operations.
• Build AI-native capabilities: agent loops and the tools they call, prompt and context design, retrieval grounding, and evaluative harnesses with governance.
• Define and drive how the team uses AI across the development lifecycle: code generation, test automation, review, triage, and documentation.
• Mentor senior and mid-level engineers and set standards for code quality and observability.
• Partner with product, UX, and engineering leads to convert ambiguous problems into scoped, shippable plans.
• Own production quality for your area, including defect triage, release readiness, and gate reviews.

Skills

TypeScript

LLM features

Software engineering

AI integration

Leadership

Job description

ServiceNow is seeking a Staff Software Engineer for AI-Native Engineering within Flow to drive architecture, scale AI-native capabilities, and mentor senior engineers. You will shape agent runtimes, prompt design, and retrieval strategies while collaborating with product and UX teams to deliver reliable, secure AI-powered workflows.

You will lead cross-functional initiatives, set engineering standards, and own production quality for your area.