Senior AI/ML Engineer — IVR & Multichannel Automation

GEICO; Bethesda (MD); On-site; USD 100,000 - 215,000; Full time

Job summary

GEICO is seeking a Senior Engineer to design and deliver large-scale distributed AI applications across voice, IVR, and chat channels. You will develop multi-agent systems for intelligent automation while collaborating with product, data science, and engineering teams.

The role emphasizes scalable, reliable systems and cutting-edge AI/ML practices. You will work with Python, Java, and C++, in a cloud-focused environment (Azure/AWS/GCP), and contribute to a fast-paced, startup-like culture with

Qualifications

• 4+ years Python or Java development.
• Experience deploying AI/ML models in production.
• Experience with microservices and REST APIs.
• Cloud experience (Azure, AWS, GCP).

Responsibilities

• Design, develop, and deploy large-scale distributed AI applications across multiple channels (voice, IVR, chat).
• Build and optimize multi-agent systems for intelligent automation and improved customer experience.
• Collaborate with cross-functional teams to translate requirements into AI/ML solutions.
• Ensure reliability, scalability, and performance through architecture, testing, and monitoring.

Skills

AI/ML frameworks

Python

Java

C++

Distributed systems

REST APIs

Education

Bachelor’s degree in Computer Science or related field

Tools

Docker

Kubernetes

Azure

CI/CD

Job description

GEICO is seeking a Senior Engineer to design and deliver large-scale distributed AI applications across voice, IVR, and chat channels. You will develop multi-agent systems for intelligent automation while collaborating with product, data science, and engineering teams.

The role emphasizes scalable, reliable systems and cutting-edge AI/ML practices. You will work with Python, Java, and C++, in a cloud-focused environment (Azure/AWS/GCP), and contribute to a fast-paced, startup-like culture with